Senior Customer Service Liaison

3 days ago


Springfield, Illinois, United States Swoon Staffing Full time

We are seeking a highly detail-oriented Senior Customer Service Liaison to join our team at Swoon Staffing in Springfield, MO. This role involves accurately and efficiently reviewing and resolving assigned cases using established policies and procedures.

About the Role

This position requires a candidate with a passion for research and investigation, who can effectively review transaction information and compare it against known risk flags. The successful candidate will also have excellent communication skills and be able to escalate complex cases using established guidelines.

Responsibilities
  • Review and evaluate transaction information and identify potential risks
  • Accurately and efficiently resolve assigned cases using established policies and procedures
  • Evaluate and correct quality errors, updating associated cases with corrected information
  • Meet productivity and quality metrics
Schedule

The contractor's shift will be 11:00am -8:00PM, Monday to Friday or Sunday to Thursday. We offer a flexible schedule to suit your needs.

About Us

Swoon Staffing is a leading staffing agency handling the needs of over 80 Fortune 500 clients. We are proud winners of the Best and Brightest Companies to Work for in the Nation Award six consecutive years and have been recognized as one of the Inc. 5000 Fastest Growing Private Companies in the US from 2016-2020.

What We Offer

We offer competitive pay, a dynamic work environment, and opportunities for growth and development. Our salary range is $45,000 - $55,000 per year, depending on experience and qualifications. If you are passionate about delivering exceptional customer service and want to join a high-performing team, apply now



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