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Client Account Specialist

2 months ago

Herndon, Virginia, United States Team Velocity Full time
Position Overview

As a Client Account Specialist on the OEM FordDirect Team for Team Velocity, you will be expected to demonstrate exceptional communication abilities and possess a solid understanding of Agency-Client dynamics. Collaborating closely with the Regional Account Directors (RADs), Production, OEM, and Onboarding teams, you will ensure that deliverables are met in a timely manner.

Key Responsibilities

  • Develop a comprehensive understanding of Team Velocity's operational processes, account management, integrated strategies, and our proprietary technology platform, Apollo.
  • Assist in the creation of Customer Success documentation, including meeting agendas, reporting presentations, and general communications with clients.
  • Participate in client meetings and document discussions and conference calls.
  • Maintain ongoing communication with Account Teams regarding the status of deliverables and current projects.
  • Address client inquiries and requirements promptly.
  • Work collaboratively to troubleshoot production challenges and escalate issues when necessary.
  • Understand client objectives and organize deliverables effectively to achieve successful campaign outcomes.
  • Update and manage Clients' Consumer Portal(s).
  • Acquire and maintain knowledge of compliance and co-op requirements for all participating manufacturers.
  • Support the Account Management team with additional tasks as required.
  • Proactively manage client deliverables by anticipating needs.
  • Contribute to client retention efforts by fostering strong relationships and identifying potential risks or opportunities.
  • Exhibit a positive, proactive, and productive attitude as a member of the brand team.

Additional Duties

  • Familiarize yourself with client accounts and understand their target market.
  • Enhance your knowledge of the automotive industry, including company culture, products, services, strategic communication planning, and integrated marketing strategies.
  • Engage in proactive daily communications with colleagues and clients in a professional manner.
  • Continuously seek opportunities to add value to the Client-Agency relationship.

Qualifications

  • Bachelor's degree in Marketing, Advertising, Communications, or a related field.
  • 0-2 years of professional experience.
  • Agency experience is preferred.
  • Experience in Automotive Agency, Automotive In-House Marketing, or Customer Service is preferred.
  • Proficiency in Microsoft Office.
  • Highly organized, detail-oriented, and task-focused.
  • Strong critical thinking skills.
  • Exceptional communication skills, with the ability to articulate ideas clearly and professionally.
  • Demonstrated initiative in taking ownership of projects.
  • Ability to prioritize and set objectives effectively.
  • Flexibility to adapt in a fast-paced, dynamic environment.
  • Maintain composure and constructive behavior under pressure.

Compensation
This entry-level position offers competitive compensation starting at $45,000 annually, commensurate with experience. Benefits include medical, dental, vision, 401(k) matching, wellness programs, and more.

About Team Velocity
Team Velocity is transforming the automotive sector with innovative technology designed to assist dealers in selling and servicing more vehicles. Our proprietary technology platform, Apollo, analyzes consumer behavior to predict purchasing patterns and service needs. Apollo automates communication processes by delivering personalized campaigns across all touchpoints, maximizing ROI and lifetime revenue.

Our mission is to empower clients with a unified technology platform that enables intelligent marketing across all online and offline channels, ensuring a seamless consumer experience from initial engagement to final transaction.