Customer Support Hub Specialist

2 weeks ago


Norco, California, United States International E-Z UP Full time
Job Overview

Position Summary

Are you ready to contribute to a market leader? At International E-Z UP, we have been the foremost name in the Instant Shelter sector for over three decades. Our brand is synonymous with quality and innovation in shelter products and services.

We are currently seeking a Customer Support Hub Specialist to play a vital role in ensuring our offerings consistently meet and exceed customer expectations. Known for our pioneering Instant Shelter introduced in 1983, we pride ourselves on being the global leader in this industry.

Key Responsibilities

  • Manage order modifications, returns, warranties, and account updates for sales representatives as required.
  • Engage with corporate account clients to provide updates on quotes and order statuses.
  • Oversee open orders to guarantee accurate and timely shipping.
  • Collaborate with various departments to ensure production and shipping align with established timelines.
  • Generate weekly reports for internal and external stakeholders.
  • Address customer complaints by investigating issues, formulating solutions, and providing feedback to management.
  • Maintain detailed records of all sales activities and follow-ups in the CRM system.
  • Conduct account maintenance tasks as necessary.
  • Stay informed about new product launches and features.
  • Perform additional duties as assigned by the Sales Manager or Supervisor.

Qualifications

  • Strong interpersonal, communication, and teamwork abilities.
  • Excellent organizational and time management skills.
  • A minimum of 3 years of experience in customer service or sales.
  • Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.

Language Proficiency

Ability to read, analyze, and interpret business correspondence and documents, including safety guidelines and operational instructions. Capable of writing routine correspondence and effectively presenting information.

Mathematical Skills

Competence in basic arithmetic operations across various units of measure.

Reasoning Skills

Adept at solving practical problems and managing diverse variables in situations with limited standardization.

Computer Skills

Familiarity with basic office equipment and personal computers. Knowledge of software applications such as Microsoft Office is essential. Ability to efficiently utilize multiple internet search platforms and adapt to new technologies as introduced by the company.

Benefits

  • Comprehensive medical, dental, vision, and supplemental benefits after the eligibility period.
  • 401(k) retirement plan.
  • Paid vacation, sick leave, and holiday hours.
  • A dynamic, business-casual work environment.
  • A commitment to a drug-free workplace.

At International E-Z UP, we are dedicated to fostering an inclusive workplace where all applicants and employees are treated with respect and dignity, free from discrimination and harassment.


  • IT Support Specialist

    2 weeks ago


    Norco, California, United States Murtech Full time

    Position OverviewRole: IT Support SpecialistLocation: Norco, CACompensation: $18/hour W2Schedule: Full Time, Monday-Friday, with shifts lasting between 8 to 12 hoursContract Duration: 1+ year, with potential for Contract-to-HireKey Responsibilities:Deliver technical support and maintenance for ZTek Warehouse operations, encompassing desktops, PDAs, printers,...

  • IT Support Specialist

    2 weeks ago


    Norco, California, United States Murtech Staffing and Solutions Full time

    Job OverviewPosition: IT Support SpecialistLocation: Norco, CACompensation: $18/hour W2Work Schedule: Full Time, Monday-Friday, 8-12 hour shiftsContract Duration: 1+ year, potential for Contract-to-Hire Key Responsibilities:Deliver technical support and maintenance for ZTek Warehouse operations, encompassing Desktops, PDAs, Printers, Network, IT Rooms/Racks,...


  • Norco, California, United States ProCare Therapy Full time

    Position OverviewWe are seeking an experienced Educational Support Specialist to join our dedicated team. This role is ideal for individuals with a minimum of 1+ years of experience in educational assistance or special needs support.Role Responsibilities:The Educational Support Specialist will play a crucial role in providing assistance within a supportive...


  • Norco, California, United States Elevo Full time

    Job OverviewPosition: Educational Support Specialist and Youth AdvocateSchedule: Part-time, Monday, Tuesday, Wednesday, and Friday, 8:00 AM - 1:30 PMCompensation: $35/hour with verified teaching credentialsABOUT ELEVOAt Elevo, we are dedicated to enhancing the educational experience for students, ensuring they are excited to attend school. We partner with...


  • Norco, California, United States ProCare Therapy Full time

    Position OverviewJob Role: Educational Support SpecialistEmployment Type: Contract, Part-TimeCompensation: $22 per hourKey Responsibilities:Observe and record student development as directed by the Behavior Supervisor or Special Education Instructor.Create a nurturing and encouraging atmosphere for students, supervisors, and colleagues.Ensure consistent...


  • Norco, California, United States Kros-Wise Full time

    Position OverviewWe are seeking a dedicated Technical Support Specialist to provide exceptional assistance to our clients. This role is essential in ensuring that users receive timely and effective support for their technical needs.Key ResponsibilitiesAct as the primary point of contact for Tier 1 support related to ServiceNow applications.Deliver assistance...


  • Norco, California, United States Kros-Wise Full time

    Position OverviewWe are seeking a dedicated Technical Support Specialist to provide exceptional assistance for our ServiceNow applications utilized by our clients.Key ResponsibilitiesAct as the primary Tier 1 support for users of ServiceNow applications.Deliver support through various channels including phone, email, and web for applications managed under...


  • Norco, California, United States ProCare Therapy Full time

    Job OverviewWe are seeking a dedicated and qualified Behavioral Support Specialist to join our team at ProCare Therapy. This role is essential for enhancing the educational experience of students within a school environment.Position DetailsThis full-time position requires a minimum of 1+ years of experience in behavioral support. The ideal candidate will be...


  • Norco, California, United States VSolvit Full time

    Job OverviewVSolvit is seeking an experienced Administrative Support Specialist with an active secret clearance to provide essential assistance to our clients. This role is crucial in delivering administrative support to a diverse team of technical and management professionals, ensuring operational efficiency and effectiveness.Key Responsibilities:Execute...


  • Norco, California, United States General Dynamics Information Technology Full time

    Req ID: RQ182291Type of Requisition: SCAClearance Level Must Be Able to Obtain: SecretPublic Trust/Other Required: NoneJob Family: SCASkills:Computer Systems,IT Requirements,Systems SupportCertifications:Security+, CE - ComptTIAExperience:8 + years of related experienceUS Citizenship Required:YesJob Description:System Support SpecialistJoin GDIT and be a...


  • Norco, California, United States Kros-Wise Full time

    Job OverviewWe are seeking a highly skilled Administrative Assistant to join our team at Kros-Wise. As a key member of our support staff, you will play a critical role in providing exceptional customer service and administrative support.Key ResponsibilitiesPerform word processing tasks on technical documents and materials using Windows-based software.Provide...


  • Norco, California, United States Norco Full time

    Position Overview:As a key member of the Medical Customer Service-Central Support team, you will play a vital role in ensuring a seamless experience for patients interacting with our services. Your responsibilities will include:Key Responsibilities:- Maintain and update patient profile information with accuracy.- Engage with patients and referral sources to...


  • Norco, California, United States Oneida Technical Solutions LLC Full time

    Company Overview: Oneida Technical Solutions, LLC (OTS) has been a prominent provider of information technology and cybersecurity solutions since its inception in 2014. We have built a reputation as a dependable partner, delivering a range of services across complex and regulated environments, including the U.S. Department of Defense (DoD), healthcare,...


  • Norco, California, United States Oneida Technical Solutions Full time

    Position OverviewOneida Technical Solutions, LLC (OTS) is a distinguished provider of comprehensive information technology and cybersecurity solutions, serving various sectors including defense, healthcare, education, law enforcement, and more.We are currently pursuing a contract that entails delivering IT and Cybersecurity services within the NSWC Corona...


  • Norco, California, United States Oneida Technical Solutions Full time

    Position OverviewOneida Technical Solutions, LLC (OTS) is a distinguished provider of information technology and cybersecurity solutions, established in 2014. We specialize in delivering services across a spectrum of highly regulated and secure environments, including sectors such as defense, healthcare, education, law enforcement, and gaming.Our...


  • Norco, California, United States Norco Full time

    Position Overview:As a vital member of the Medical Customer Service-Central Support Pre-Qualification Team, you will play a crucial role in shaping the initial interactions patients have with our organization. Your primary responsibility will be to assist patients with their new prescriptions, ensuring a seamless experience.Key Responsibilities:1. Maintain...


  • Norco, California, United States Corona-Norco USD Full time

    Position Overview:The role of the Library Clerk involves supporting the educational environment by managing library resources effectively. Key Responsibilities:Assist in the organization and maintenance of library materials to ensure accessibility for students and staff.Provide support in the evaluation and selection of educational resources.Facilitate...


  • Norco, California, United States Kros-Wise Full time

    Position OverviewWe are seeking a dedicated IT Helpdesk professional to provide exceptional support for our ServiceNow applications at Kros-Wise. This role is crucial in ensuring our users receive timely assistance and effective solutions.Key ResponsibilitiesAct as the primary point of contact for Tier 1 Help Desk support related to ServiceNow...


  • Norco, California, United States VSolvit Full time

    Position Overview The Quality Assurance Specialist will play a pivotal role in supporting the Ordnance Information System - Marine Corps system, addressing technical challenges that arise on a daily basis. As a Quality Assurance Specialist, you will collaborate with a team dedicated to enhancing an enterprise application. Your ability to identify,...


  • Norco, California, United States DT Professional Services Full time

    Job OverviewPosition Summary:The Quality Assurance Specialist will play a crucial role in ensuring the reliability and performance of the Ordnance Information System - Marine Corps system. This position involves addressing technical challenges that arise in daily operations. As a key member of the team, you will contribute to the support of an enterprise...