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Central Support Medical Customer Service Representative
2 months ago
As a key member of the Medical Customer Service-Central Support team, you will play a vital role in ensuring a seamless experience for patients interacting with our services. Your responsibilities will include:
Key Responsibilities:
- Maintain and update patient profile information with accuracy.
- Engage with patients and referral sources to gather complete account details.
- Initiate contact with customers to address their needs.
- Communicate professionally and enthusiastically with clients.
- Manage a high volume of inbound and outbound calls efficiently.
- Adhere to call scripts while addressing various topics.
- Identify customer needs, clarify information, and provide effective solutions.
- Document customer interactions in our electronic system comprehensively.
- Meet personal performance targets for quality and quantity.
- Possess in-depth knowledge of our products, availability, and pricing.
- Educate patients on medical products and services.
- Route patient information to the appropriate departments for processing.
- Accurately input customer orders into our systems.
- Facilitate referrals to community agencies as needed.
- Perform additional tasks as required.
Qualifications:
- High school diploma or equivalent required.
- Ability to address billing inquiries or direct them to the appropriate personnel.
- Strong verbal communication and active listening skills.
- Proficient in multitasking and time management.
- Good typing and 10-key skills.
- Ability to sit for extended periods.
- Accurate data entry skills and adaptability to software applications.
- Medical background, such as Respiratory Therapy or Nursing experience, is advantageous.
Benefits:
- Competitive compensation and benefits package.
- Employee Stock Ownership Plan (ESOP).
- Health, Vision, and Dental Insurance.
- Health Savings Account (HSA).
- Medical and Dependent Care Flex Accounts (FSA).
- Life Insurance at no cost to the employee.
- Options for Supplemental Accident, Disease, and Life Insurance.
- Employee Tuition Reimbursement.
- 401(k) with Employer Matching.
- Wellness Program.
- Employee Discounts on products.
Equal Opportunity Employer:
We are committed to providing equal employment opportunities and prohibit discrimination of any kind.
