Front of House Manager

4 weeks ago


Roanoke, Virginia, United States The River and Rail Restaurant Full time

Job Title: Front of House Manager

Location: The River and Rail Restaurant

About Us:

The River and Rail Restaurant is a renowned dining destination known for its exceptional hospitality, locally sourced ingredients, and commitment to providing an outstanding dining experience. We take pride in our Southern-inspired menu, craft cocktails, and inviting atmosphere.

Job Description:

As the Front of House Manager, you will play a crucial role in ensuring smooth daily operations, providing exceptional customer service, and promoting the restaurant. You will lead the front-of-house team, manage reservations, and work closely with the kitchen staff to ensure a seamless dining experience for our guests.

Key Responsibilities:

  • Oversee daily front-of-house operations, including staff scheduling, training, and performance management.
  • Ensure a high level of customer service by addressing guest inquiries, concerns, and feedback promptly and professionally.
  • Manage reservations, seating, and the flow of service to create a smooth and enjoyable dining experience.
  • Collaborate with the kitchen and bar staff to maintain quality and consistency in food and beverage service.
  • Develop and implement creative marketing strategies to promote the restaurant.
  • Monitor and maintain the restaurant's online presence.
  • Assist in planning and executing promotional events.
  • Work with the management team to identify opportunities for growth and improvement.
  • Manage inventory, supplies, and vendor relationships.

Qualifications:

  • Previous experience in a restaurant management role, preferably in a front-of-house capacity.
  • Strong leadership and communication skills.
  • Excellent customer service skills and a passion for providing a memorable dining experience.
  • Proficiency in social media platforms and marketing tools.
  • Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
  • A proactive, hands-on approach to problem-solving and decision-making.

Benefits:

  • Competitive salary, based on experience.
  • Opportunities for professional growth and development.
  • Employee discounts on food and beverages.
  • A positive and supportive work environment.

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