Front of House Manager
4 weeks ago
Job Title: Front of House Manager
Location: The River and Rail Restaurant
About Us:
The River and Rail Restaurant is a renowned dining destination known for its exceptional hospitality, locally sourced ingredients, and commitment to providing an outstanding dining experience. We take pride in our Southern-inspired menu, craft cocktails, and inviting atmosphere.
Job Description:
As the Front of House Manager, you will play a crucial role in ensuring smooth daily operations, providing exceptional customer service, and promoting the restaurant. You will lead the front-of-house team, manage reservations, and work closely with the kitchen staff to ensure a seamless dining experience for our guests.
Key Responsibilities:
- Oversee daily front-of-house operations, including staff scheduling, training, and performance management.
- Ensure a high level of customer service by addressing guest inquiries, concerns, and feedback promptly and professionally.
- Manage reservations, seating, and the flow of service to create a smooth and enjoyable dining experience.
- Collaborate with the kitchen and bar staff to maintain quality and consistency in food and beverage service.
- Develop and implement creative marketing strategies to promote the restaurant.
- Monitor and maintain the restaurant's online presence.
- Assist in planning and executing promotional events.
- Work with the management team to identify opportunities for growth and improvement.
- Manage inventory, supplies, and vendor relationships.
Qualifications:
- Previous experience in a restaurant management role, preferably in a front-of-house capacity.
- Strong leadership and communication skills.
- Excellent customer service skills and a passion for providing a memorable dining experience.
- Proficiency in social media platforms and marketing tools.
- Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
- A proactive, hands-on approach to problem-solving and decision-making.
Benefits:
- Competitive salary, based on experience.
- Opportunities for professional growth and development.
- Employee discounts on food and beverages.
- A positive and supportive work environment.
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