Guest Experience Specialist

2 days ago


Vail, Colorado, United States Crescent Hotels and Resorts Full time

The Highline Vail, a DoubleTree by Hilton, is seeking a charismatic Guest Service Expert to deliver exceptional experiences for our guests. As a key member of our front desk team, you'll be responsible for creating lasting impressions through your warm welcome, attentive service, and seamless resolution of guest inquiries.

Your duties will encompass:

  • Registering guests with a personalized touch, ensuring accuracy and efficiency.
  • Handling guest payments and resolving any discrepancies.
  • Providing timely responses to guest inquiries, whether via phone, email, or in-person.

We offer a rewarding compensation package, featuring a competitive hourly rate of $17.50 - $22.00, plus benefits such as sick and vacation pay, hotel room discounts, and employee housing options.

To thrive in this role, you'll need at least 6 months of experience in a customer-facing setting, proficiency in computer systems, and flexibility to work various shifts, including weekends and holidays.



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