Customer Service Representative

4 weeks ago


Marquand, Missouri, United States Brenntag Full time

Job Summary: We are seeking a skilled Customer Service Representative to join our team in Indianapolis. As a key member of the Customer's Account Team, you will be responsible for creating a positive customer experience by providing timely communication based on customer needs.

Responsibilities:

  • Process customer orders accurately and promptly.
  • Manage order life cycle, including order processing, order management, and order changes.
  • Collaborate with teammates to resolve customer issues.
  • Communicate effectively with customers via multiple platforms.
  • Build and develop sustainable customer relationships.
  • Ensure data integrity and accuracy.
  • Comply with regulations, policies, and procedures.

Requirements:

  • 2+ years of experience in customer service or a similar discipline.
  • Strong problem-solving, listening, and decision-making skills.
  • Excellent interpersonal and collaboration skills.
  • Ability to handle competing priorities in a fast-paced environment.
  • CRM experience, preferably Salesforce.
  • Experience with Microsoft Office Suite and team collaboration tools.

What We Offer:

  • A dynamic and supportive work environment.
  • Individual development and on-the-job training opportunities.
  • Paid parental leave and education assistance program.
  • Employee assistance program and various healthcare plan options.


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