Member Service Specialist III

1 week ago


Oakland, California, United States Golden 1 Full time
Job Title: Member Service Specialist III

At Golden 1, we're seeking a highly skilled and customer-focused Member Service Specialist III to join our team at the Uptown Oakland Branch. As a key member of our branch team, you will be responsible for providing exceptional service to our members, processing financial transactions, and promoting Golden 1's products and services.

Key Responsibilities:
  • Process and audit financial transactions, including deposits, withdrawals, transfers, and payments, while maintaining accurate records and balancing daily transactions.
  • Provide Golden 1 services to members, including cashier's checks, money orders, savings bonds, wire transfers, and debit card issuance.
  • Assess member needs and identify opportunities to promote Golden 1's products and services.
  • Identify and report fraudulent activity to management and Financial Investigations department.
  • Assist in the proper operation of the ATM and Teller Cash Dispenser Units.
  • May be required to take the lead for open and closing responsibilities in the absence of MSS IV and above.
Requirements:
  • High School or GED required.
  • Minimum two plus years of prior experience in a banker role at another financial institution or customer relationship building role preferred.
  • Plus one year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred.
Preferred Qualifications:
  • Certified Notary Public, if required for specific branch.
What We Offer:
  • Competitive hourly rate of $24.00.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.

We're an equal opportunity employer and welcome applications from diverse candidates. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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