Member Services Representative

7 days ago


West Jordan, Utah, United States Planet Fitness Full time
Member Services Representative Job Description

We are seeking a motivated Member Services Representative to join our team at Planet Fitness. This role involves providing exceptional customer service to members, prospective members, and guests, ensuring an exceptional experience.

Main Responsibilities:
  • Customer Service: Greet members and guests, answer phones, check members in, and respond to their questions and concerns in a timely and professional manner.
  • Club Cleanliness and Maintenance: Maintain a clean and organized front desk area, assist with cleaning equipment, and perform other facility-related tasks.
Requirements:
  • Customer Service Skills: Provide exceptional customer service, interact with members and co-workers in a positive and professional way, and exceed members' expectations.
  • Experience: Prior customer service experience is preferred.
  • Education: High school diploma or equivalent required.
  • Physical Demands: Ability to stand, walk, and lift moderate weight; talk continually in person or on the phone.
Benefits:
  • Medical and Dental Insurance: Comprehensive medical and dental insurance for employees.
  • PTO and Paid Time Off: Generous paid time off and PTO benefits.
  • Free Black Card Membership: Free membership to Planet Fitness for employees.

At Planet Fitness, we are committed to creating a judgement-free zone for our members. We strive to make a difference in our members' lives and provide an exceptional experience. If you are a motivated and customer-focused individual, we encourage you to apply for this role.



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