Member Services Representative

1 day ago


West Jordan, Utah, United States Planet Fitness Full time
Job Title: Member Services Representative

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a Member Services Representative, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.

Key Responsibilities:
  • Customer Service: Greet members and guests, answer phones, and assist callers with various questions.
  • Front Desk Activities: Check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
  • Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area and lobby, and perform regular facility cleaning and upkeep.
Requirements:
  • Qualifications: High school diploma or equivalent, prior customer service experience preferred.
  • Physical Demands: Ability to walk and stand for prolonged periods, lift moderate amounts of weight, and maintain physical ability to administer CPR.
Why Work at Planet Fitness?
  • Contribute to Changing Lives: Help us create a healthier planet by providing exceptional customer service and creating a judgement-free environment.
  • Competitive Benefits: Medical, dental, vision insurance, PTO, free Black Card membership, and more.


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