Tax Office Manager

4 weeks ago


Broadview Heights, Ohio, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to support our retail office during tax season. As a key member of our team, you will be responsible for ensuring exceptional client service and quality execution in our tax office.

Key Responsibilities
  • Support the Multi-Unit Team Leader in overseeing daily operations and ensuring quality execution of Service Standards.
  • Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines.
  • Provide phone coverage and engage with clients to deliver an outstanding experience.
  • Lead daily huddles and communicate essential information to office associates.
Requirements
  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficiency with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude and flexibility to work a flexible schedule.
About Us

H&R Block is a leading provider of tax preparation and financial services. We are committed to building a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

We offer a range of benefits to support the total well-being of our associates, including employee assistance programs, wellbeing initiatives, and discounts on everyday items and services.



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