Helpdesk Support Specialist

5 days ago


Belmar, New Jersey, United States Trinity Solar Careers Full time
Job Summary

We are seeking a highly skilled Helpdesk Technician to join our support team at Trinity Solar Careers. As a Helpdesk Technician, you will be responsible for providing exceptional customer service by focusing on finding the right solution with each client.

Key Responsibilities
  • Create help desk tickets indicating the service requiring support.
  • Attempt to resolve tickets and escalate them in some cases.
  • Receive customer help desk phone calls and service requests for support.
  • Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Preferred certifications: A, Network, Windows Desktop.
  • Preferred systems experience: Freshservices, Teamviewer.
  • 3 years of recent, relevant experience in a helpdesk role providing PC support.
  • Working knowledge of systems hardware, printers, scanners, and other peripheral devices.
  • Exchange/Office 365 Support and understand Active Directory.
  • Strong critical and analytical problem-solving skills.
  • Excellent verbal and written communication.
  • Exceptional attention to detail and highly organized.
  • Comfortable multi-tasking.
What We Offer
  • A career path to success with Trinity Solar Careers.
  • Competitive compensation and comprehensive benefits.
  • A generous PTO program and 401k plan with company match.
  • Opportunities for professional growth and development.


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