Helpdesk Support Specialist
5 days ago
We are seeking a highly skilled Helpdesk Technician to join our support team at Trinity Solar Careers. As a Helpdesk Technician, you will be responsible for providing exceptional customer service by focusing on finding the right solution with each client.
Key Responsibilities- Create help desk tickets indicating the service requiring support.
- Attempt to resolve tickets and escalate them in some cases.
- Receive customer help desk phone calls and service requests for support.
- Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets.
- Bachelor's degree in a related field or equivalent experience.
- Preferred certifications: A, Network, Windows Desktop.
- Preferred systems experience: Freshservices, Teamviewer.
- 3 years of recent, relevant experience in a helpdesk role providing PC support.
- Working knowledge of systems hardware, printers, scanners, and other peripheral devices.
- Exchange/Office 365 Support and understand Active Directory.
- Strong critical and analytical problem-solving skills.
- Excellent verbal and written communication.
- Exceptional attention to detail and highly organized.
- Comfortable multi-tasking.
- A career path to success with Trinity Solar Careers.
- Competitive compensation and comprehensive benefits.
- A generous PTO program and 401k plan with company match.
- Opportunities for professional growth and development.
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Helpdesk Support Specialist
5 days ago
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