Enterprise Support Operations Manager

2 days ago


Alcoa, Tennessee, United States Momentum Telecom Inc Full time
Job Description:
Momentum Telecom Inc is seeking an Enterprise Support Operations Manager to lead our Enterprise Support team. The successful candidate will have a proven track record of delivering exceptional customer service and leading high-performing teams.

About the Company:
Momentum Telecom Inc is a leading provider of cloud-based communication solutions. We are committed to delivering exceptional customer service and building long-term relationships with our clients.

Key Responsibilities:
* Supervise and lead a team of Enterprise Support Technicians and Engineering personnel to meet performance targets and revenue goals.
* Develop and implement process improvement initiatives to enhance productivity and efficiency.
* Provide coaching and development opportunities to team members to ensure their growth and success.
* Collaborate with management to identify and address customer pain points and implement solutions.

Requirements:
* 3+ years of experience in a supervisory or leadership role in a call center environment.
* Excellent communication and leadership skills.
* Strong analytical and problem-solving abilities.
* Ability to work in a fast-paced environment and adapt to changing priorities.

Salary Estimate: $80,000 - $100,000 per year based on experience.

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