General Manager

3 days ago


Fort Wayne, Indiana, United States Hampton Inn Fort Wayne Full time

Job Summary:

The General Manager is responsible for leading the hotel team to achieve exceptional guest satisfaction, revenue growth, and operational excellence. This role requires a strong leader who can motivate and develop team members, drive sales efforts, and maintain high standards of quality and service.

Key Responsibilities:

  • Conduct daily HHBR meetings to review sales and operations performance
  • Lead hotel sales efforts, including calling on top accounts and meeting with clients
  • Tour operating departments daily to ensure high standards of quality and service
  • Conduct weekly staff meetings and training sessions to develop team members
  • Meet all financial review dates and corporate directed programs in a timely fashion
  • Hold monthly financial reviews with department managers and supervisors
  • Develop and implement strategies to drive revenue growth and improve operational efficiency
  • Ensure compliance with Highgate Hotel standards and policies
  • Perform other duties as requested by the Vice President or Regional Director of Operations

Requirements:

  • At least 6 years of progressive experience in a hotel or related field
  • Experience managing multiple properties
  • Long hours sometimes required
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
  • Must have a valid driver's license for the applicable state
  • Must be able to effectively communicate verbally and written with all levels of employees and guests
  • Must be able to multitask and prioritize departmental functions to meet deadlines
  • Must be able to maintain regular attendance in compliance with Highgate Hotel Standards

Working Conditions:

The General Manager will work in a fast-paced hotel environment, interacting with guests, employees, and management. The role requires strong communication and leadership skills, as well as the ability to work in a team-oriented environment.

What We Offer:

Highgate Hotels offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.


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