Front Desk Representative

1 week ago


Newnan, Georgia, United States Surgery Partners Full time
Job Description

We are seeking a highly skilled and detail-oriented Front Desk Representative to join our Physical Therapy team at Surgery Partners. As a key member of our staff, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.

Responsibilities
  • Greet patients in a prompt, friendly, and helpful manner.
  • Schedule appointments by computer, making future appointments as needed.
  • Maintain the daily schedule, dynamically filling openings due to same-day cancellations.
  • Collect co-payments and other payments from patients.
  • Maintain and update current patient information, including insurance details, with a high level of accuracy.
  • Oversee the waiting area, coordinate patient flow, and report any issues that may arise.
  • Answer incoming phone calls to assist patients with their appointments or transfer them as necessary.
  • Work full-time, Monday to Friday, 40 hours per week.
Requirements

To be successful in this role, you must possess excellent verbal, written, and electronic communication skills. You should be proficient with computers and able to multitask in a fast-paced environment. Additionally, you must have:

  • A professional demeanor, assuming accountability and responsibility for your own work performance.
  • The ability to maintain a consistent work schedule, being on time and without frequent absences.
  • Flexibility in new situations and the ability to handle emergencies calmly and competently.
  • A willingness to perform additional tasks and provide assistance when needed.
  • The ability to prioritize tasks and focus on task completion.
  • A demonstrated attention to detail and ability to perform tasks accurately based on given processes and protocols.
Compensation

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience. This figure is based on industry standards and the location of the job. We offer a competitive compensation package, and we encourage interested candidates to apply.



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