Customer Service Representative

2 months ago

Newnan, United States Oldcastle BuildingEnvelope Full time
Who We Are

At OBE, together, we build excellence every day. We are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we have a right to win.

We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success.

Job Summary

The Customer Service Representative role in our Newnan, GA facility isn't just a job - it's a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed.We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story

This role is perfect for an individual who approaches their work professionally, loves to be a part of a team, and wants to help us get better every day.If that sounds like you, come join this industry leader

Here's What You'll Get To Do

  • Maintain broad knowledge of customers, product offerings, and services of the organization.
  • Document customer interactions and transactions.
  • Listen attentively to customer needs and concerns; demonstrate empathy and be an advocate for the customer.
  • Accurate processing and data entry of phone, fax and e-mail orders in accordance with cut off times and other time constraints that may exist.
  • Coordinate between sales and production to meet customer deadlines.
  • Maintain good communication channels with product and support staff.
  • Proactively communicate with customers to determine expected delivery date and time.
  • Resolve product or service problems by clarifying customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution.
  • Travel with outside sales personnel as required promoting customer relations.
  • Assist sales staff with expediting orders and communicate with production regarding orders.
  • Greet customers in a courteous, friendly, and professional manner.
  • Participate in required internal educational sessions to enhance knowledge of product offerings and job skills.
  • Small project coordination/management.
  • Maintain good communication and good relationships with customers and co-workers.
Here's What We're Looking For
  • High school diploma required; Bachelor's degree in business administration or similar preferred.
  • Previous customer service experience required.
  • Good organization skills with a positive work attitude.
  • Strong computer skills, extensive knowledge of Microsoft Office suite a must, including Outlook, Excel, and SharePoint.
  • Self-starter with the ability to handle multiple projects, phones, prioritize workload and work with minimal supervision.
  • Must be able to communicate effectively with professional conduct.
  • Excellent written, verbal and phone communication skills required.
  • Strong geometry and math skills.
  • Need to have good working knowledge of fabrication and installation in order to have good understanding of customer needs; must be detail oriented.
  • Working knowledge of customer door hardware application.
  • Regular and predictable attendance, safe performance of tasks, and adherence to all safety policies and procedures are essential functions of the position.
Physical Requirements
  • Primarily works in an office environment with controlled climate.
  • Ability to sit for long periods, job is mostly sedentary, caution needs to be taken when lifting files, boxes, and opening file cabinet drawers.
  • To avoid injuries to hands, back and neck, proper ergonomics should be maintained while working at desk/workstation.
  • There are occasional visits to the plant floor that require following plant safety rules.
Work Today, Get Paid Tomorrow

Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked. Certain terms and conditions apply.

What OBE Offers You
  • Competitive pay
  • Paid time off
  • 10 Holidays (inclusive of 2 floating holidays)
  • Market competitive 401(k) match
  • Industry-leading medical, dental, and vision benefits
  • Short-term and long-term disability coverage
  • Life Insurance


About OBE

At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play.

OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.

If you want to help us build something great- we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/DisabilityIf you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.

#OBE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Representative

    6 days ago

    Newnan, Georgia, United States Domino's Franchise Full time

    Job DescriptionYou're a people person with a passion for making others happy. If that sounds like you, we'd love to hear from you!We're looking for a Customer Service Representative to join our team at Domino's Pizza. As a Customer Service Representative, you'll be responsible for:Providing exceptional customer service, answering phones, and taking orders...

  • Customer Service Representative

    4 months ago

    Newnan, United States U-Haul Full time

    Location: 220 Hwy 34 W, Newnan, Georgia 30263 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    6 days ago

    Newnan, United States Aarons Full time

    About the RoleAt Aaron's, we're committed to making a real difference in the lives of our customers and employees alike. As a Customer Service Representative - Lease Renewals, you'll play a critical role in building strong relationships with our customers, driving payment collections, and ensuring lease agreement renewals.

  • Customer Service Representative

    1 month ago

    Newnan, Georgia, United States U-Haul Full time

    Customer Service Representative Job SummaryU-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to customers and ensuring they receive the help they need.Key Responsibilities:Assist customers with U-Haul products and servicesUse U-Scan...

  • Customer Service Representative

    5 days ago

    Newnan, Georgia, United States Aaron's Full time

    About the RoleWe are seeking a highly skilled Customer Accounts Advisor to join our team at Aaron's. As an industry leader in sales and lease-to-own retail, we offer a unique opportunity for individuals to build lasting relationships with our customers and drive business growth.ResponsibilitiesBuild strong rapport with customers through regular communication...

  • Customer Success Representative

    4 days ago

    Newnan, Georgia, United States AT&T Full time

    Unlock Your Sales Potential with AT&TAs a Field Sales Representative at AT&T, you'll be the face of our brand, connecting customers to innovative solutions and services. With uncapped commission potential, your career advancement is within reach.We're seeking highly motivated individuals who can thrive in a dynamic sales environment, build strong...

  • Retail Sales Associate

    4 months ago

    Newnan, United States Amazing Lash Studio Full time

    Overview: Hiring immediately for a retail sales associate / customer service representative in the beauty industry. The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING! Retail...

  • Customer Service Representative

    18 hours ago

    Newnan, Georgia, United States Chick-fil-A Coweta Crossroads Full time

    OverviewWe're a company that's passionate about serving our guests with great food, friendly service, and a welcoming environment. Our team is dedicated to making a positive impact in the community, and we're looking for like-minded individuals to join us.

  • Guest Services Representative

    5 months ago

    Newnan, United States Cancer Treatment Centers of America Full time

    Create a patient-centered environment by exhibiting patient and visitor sensitivity and concern. Checks guests in and out of onsite hotel accommodations, greeting all visitors in a warm and professional manner and exceeding guests expectations. Make Guest Service, Representative, Guest, Retail, Healthcare, Patient

  • Guest Services Representative

    3 months ago

    Newnan, United States City of Hope National Medical Center Full time

    About City of Hope,City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and Guest Service, Representative, Guest, Retail, Healthcare, Patient

  • Guest Services Representative

    2 weeks ago

    Newnan, United States Cancer Treatment Centers of America Full time

    Guest Services Representative - PRN - About City of Hope,City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and tr Guest Service, Representative, Guest, Retail, Healthcare, Patient

  • Financial Services Representative

    5 days ago

    Newnan, Georgia, United States Piedmont Urgent Care Defunct Full time

    Job SummaryWe are seeking a highly skilled Financial Services Representative to join our team at Piedmont Urgent Care Defunct. This is an exciting opportunity for a motivated and detail-oriented individual to contribute to the success of our revenue cycle operations.About the RoleThe Financial Services Representative will be responsible for supporting all...

  • Guest Service Representative

    6 months ago

    Newnan, United States Nothing Bundt Cakes Full time

    The Super Chix, Peachtree City and Nothing bundt cakes Guest Service Representative creates a warm, welcoming environment for our guests. The Guest Service Representative is the first point of brand contact in our stores and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting...

  • Customer Service Ambassador

    5 days ago

    Newnan, Georgia, United States Chick-fil-A Coweta Crossroads Full time

    Job OpportunityWe are seeking a Customer Service Ambassador to join our team at Chick-fil-A Coweta Crossroads. This is an excellent opportunity for individuals who enjoy serving customers and working in a fast-paced environment.About UsAt Chick-fil-A, we pride ourselves on being the world's most caring company. We strive to provide exceptional customer...

  • Business Development Representative

    5 days ago

    Newnan, Georgia, United States Bill Leppo - State Farm Agent Full time

    Job OverviewWe are seeking an experienced Business Development Representative to join our team at Bill Leppo - State Farm Agent in Newnan, GA.Salary and BenefitsThe estimated salary for this position is $50,000 - $70,000 per year, depending on experience, plus commission/bonus. As a member of our team, you will receive 401K, paid time off (vacation and...

  • Sales and Service Representative

    5 days ago

    Newnan, Georgia, United States Hibbet Sports Full time

    Company OverviewHibbett Sports is a dynamic and fast-paced retail environment that requires strong teamwork and effective communication skills.Salary: Estimated $28,000 per yearThis role involves working with customers to understand their needs and provide solutions that meet their expectations. You will also be responsible for maintaining a high level of...

  • Customer Service Billing Specialist

    4 days ago

    Newnan, United States City of Newnan Full time

    Customer Service Billing SpecialistSanitation Department - City of Newnan The City of Newnan is seeking a Customer Service Billing Specialist for the Sanitation Billing Department. This exciting position is the front line of service for residents and business owners providing excellence in customer service, record keeping and communication. Customer Service...

  • Account Management Representative

    7 days ago

    Newnan, Georgia, United States Aarons Full time

    Job OverviewAaron's is a leading provider of equipment leasing and retail solutions. As an Account Management Representative, you will play a crucial role in driving customer satisfaction and lease agreement renewals. The ideal candidate will possess excellent communication skills, be able to build strong relationships with customers, and have a strong...

  • Sales and Business Development Representative

    4 days ago

    Newnan, Georgia, United States Southland Surfaces Inc. Full time

    About UsAt Southland Surfaces Inc., we are dedicated to developing outstanding teams by investing in strong relationships.We strive to solve our customers' problems by reducing waste of time, money, and materials that end up in landfills.Sales Position OverviewAs a Sales and Business Development Representative, you will play a crucial role in finding and...

  • Product Sales Representative

    5 days ago

    Newnan, Georgia, United States Buffalo Rock Full time

    Job OverviewWe are seeking a highly motivated Product Sales Representative to join our On-Premise team at Buffalo Rock Company.About the RoleThe successful candidate will be responsible for performing specific sales activities of assigned routes, including sales, merchandising of products, rotation, sanitation, cleanliness, and overall appearance of...