Customer Service Representative

2 weeks ago

Newnan, United States Oldcastle BuildingEnvelope Full time
Who We Are

At OBE, together, we build excellence every day. We are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we have a right to win.

We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success.

Job Summary

The Customer Service Representative role in our Newnan, GA facility isn't just a job - it's a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story

This role is perfect for an individual who approaches their work professionally, loves to be a part of a team, and wants to help us get better every day. If that sounds like you, come join this industry leader

Here's What You'll Get To Do

  • Maintain broad knowledge of customers, product offerings, and services of the organization.
  • Document customer interactions and transactions.
  • Listen attentively to customer needs and concerns; demonstrate empathy and be an advocate for the customer.
  • Accurate processing and data entry of phone, fax and e-mail orders in accordance with cut off times and other time constraints that may exist.
  • Coordinate between sales and production to meet customer deadlines.
  • Maintain good communication channels with product and support staff.
  • Proactively communicate with customers to determine expected delivery date and time.
  • Resolve product or service problems by clarifying customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution.
  • Travel with outside sales personnel as required promoting customer relations.
  • Assist sales staff with expediting orders and communicate with production regarding orders.
  • Greet customers in a courteous, friendly, and professional manner.
  • Participate in required internal educational sessions to enhance knowledge of product offerings and job skills.
  • Small project coordination/management.
  • Maintain good communication and good relationships with customers and co-workers.

Here's What We're Looking For

  • High school diploma required; Bachelor's degree in business administration or similar preferred.
  • Previous customer service experience required.
  • Good organization skills with a positive work attitude.
  • Strong computer skills, extensive knowledge of Microsoft Office suite a must, including Outlook, Excel, and SharePoint.
  • Self-starter with the ability to handle multiple projects, phones, prioritize workload and work with minimal supervision.
  • Must be able to communicate effectively with professional conduct.
  • Excellent written, verbal and phone communication skills required.
  • Strong geometry and math skills.
  • Need to have good working knowledge of fabrication and installation in order to have good understanding of customer needs; must be detail oriented.
  • Working knowledge of customer door hardware application.
  • Regular and predictable attendance, safe performance of tasks, and adherence to all safety policies and procedures are essential functions of the position.

Physical Requirements

  • Primarily works in an office environment with controlled climate.
  • Ability to sit for long periods, job is mostly sedentary, caution needs to be taken when lifting files, boxes, and opening file cabinet drawers.
  • To avoid injuries to hands, back and neck, proper ergonomics should be maintained while working at desk/workstation.
  • There are occasional visits to the plant floor that require following plant safety rules.

Work Today, Get Paid Tomorrow

Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked. Certain terms and conditions apply.

What OBE Offers You

  • Competitive pay
  • Paid time off
  • 10 Holidays (inclusive of 2 floating holidays)
  • Market competitive 401(k) match
  • Industry-leading medical, dental, and vision benefits
  • Short-term and long-term disability coverage
  • Life Insurance

About OBE

At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play.

OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.

If you want to help us build something great- we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.

#OBE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Representative

    1 week ago

    Newnan, Georgia, United States Bill Leppo - State Farm Agent Full time

    We are seeking a highly motivated Customer Service Representative to join our State Farm Agent team. As an Office Representative, you will play a key role in delivering exceptional customer service and promoting insurance products to our clients.The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for helping...

  • Customer Service Representative

    4 weeks ago

    Newnan, Georgia, United States Domino's Franchise Full time

    Job DescriptionYou're a people person with a passion for making others happy. If that sounds like you, we'd love to hear from you!We're looking for a Customer Service Representative to join our team at Domino's Pizza. As a Customer Service Representative, you'll be responsible for:Providing exceptional customer service, answering phones, and taking orders...

  • Customer Service Representative

    2 weeks ago

    Newnan, Georgia, United States RaceTrac Full time

    We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at RaceTrac.Job SummaryThe ideal candidate will have excellent communication skills, a strong work ethic, and the ability to multitask in a fast-paced environment.About the RoleAs a Customer Service Representative, you will be responsible for providing...

  • Customer Service Representative

    4 days ago

    Newnan, Georgia, United States DOUGLAS-PAULDING SERVICES LLC Full time

    Job OverviewAt DOUGLAS-PAULDING SERVICES LLC, we're looking for a skilled Customer Service Representative to join our team. As a key member of our staff, you'll be responsible for providing exceptional customer service and ensuring that every interaction with our customers is positive and memorable.The ideal candidate will have excellent communication...

  • Customer Service Representative

    5 months ago

    Newnan, United States U-Haul Full time

    Location: 220 Hwy 34 W, Newnan, Georgia 30263 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    1 week ago

    Newnan, United States U-Haul Full time

    Location: 220 Franklin Rd, Newnan, Georgia 30263 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • In-Store Customer Service Representative

    2 weeks ago

    Newnan, Georgia, United States DSW Full time

    About This Role:We are looking for an In-Store Customer Service Representative to join our team at DSW, Inc. in The Forum At Ashley Park, Newnan. As an In-Store Customer Service Representative, you will provide excellent customer service and support to customers shopping in-store and through omni-channel services.Primary Responsibilities:• Provide...

  • Customer Service Representative

    2 weeks ago

    Newnan, Georgia, United States Michael's Inc Full time

    About the Role: We are seeking a Customer Service Representative to join our team at Michaels. In this role, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Salary: $11-$12 per hourResponsibilities:Provide excellent customer service, answering questions and...

  • Customer Service Representative

    5 days ago

    Newnan, Georgia, United States Oldcastle BuildingEnvelope Full time

    About the RoleAs a Customer Service Representative at Oldcastle BuildingEnvelope, you will play a vital part in delivering exceptional customer experiences. This role offers an exciting opportunity to grow with our industry-leading company.We are seeking motivated individuals who want to build their careers with us. You will be equipped with the knowledge...

  • Customer Service Representative

    4 weeks ago

    Newnan, United States Aarons Full time

    About the RoleAt Aaron's, we're committed to making a real difference in the lives of our customers and employees alike. As a Customer Service Representative - Lease Renewals, you'll play a critical role in building strong relationships with our customers, driving payment collections, and ensuring lease agreement renewals.

  • Customer Service Representative

    3 months ago

    Newnan, United States Oldcastle BuildingEnvelope Full time

    Who We Are At OBE, together, we build excellence every day. We are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we...

  • Customer Service Representative

    3 weeks ago

    Newnan, United States Oldcastle BuildingEnvelope Full time

    Who We AreAt OBE, together, we build excellence every day. We are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we...

  • Customer Service Representative

    4 weeks ago

    Newnan, Georgia, United States Aaron's Full time

    About the RoleWe are seeking a highly skilled Customer Accounts Advisor to join our team at Aaron's. As an industry leader in sales and lease-to-own retail, we offer a unique opportunity for individuals to build lasting relationships with our customers and drive business growth.ResponsibilitiesBuild strong rapport with customers through regular communication...

  • Customer Service Representative

    2 weeks ago

    Newnan, Georgia, United States Belk Full time

    Key Responsibilities: • Meet or exceed sales goals by recommending products to customers • Maintain store standards, including rotation of products, displaying merchandise properly, pricing and signing • Provide excellent customer service by answering questions and offering solutions About the Role: As a Sales Associate at Belk, you will be...

  • Sales and Service Representative

    2 weeks ago

    Newnan, Georgia, United States Mingledorff's Inc Full time

    About the PositionMingledorff's Inc. is seeking a Sales and Service Representative to join our team. As a Sales and Service Representative, you will be responsible for processing customer orders, locating parts and supplies, and supporting long-term business relationships with our customers.Key Qualifications:High School Diploma or equivalent2 years customer...

  • Customer Success Representative

    4 weeks ago

    Newnan, Georgia, United States AT&T Full time

    Unlock Your Sales Potential with AT&TAs a Field Sales Representative at AT&T, you'll be the face of our brand, connecting customers to innovative solutions and services. With uncapped commission potential, your career advancement is within reach.We're seeking highly motivated individuals who can thrive in a dynamic sales environment, build strong...

  • Customer Service Ambassador

    2 weeks ago

    Newnan, Georgia, United States U-Haul Full time

    As a Customer Service Ambassador with U-Haul, you will play a vital role in delivering exceptional service to our customers. This exciting opportunity is perfect for individuals who are passionate about helping others and providing top-notch customer experiences.We are seeking a highly motivated and organized individual to join our team as a Service...

  • Retail Sales Associate

    5 months ago

    Newnan, United States Amazing Lash Studio Full time

    Overview: Hiring immediately for a retail sales associate / customer service representative in the beauty industry. The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING! Retail...

  • Customer Service Representative

    3 weeks ago

    Newnan, Georgia, United States Chick-fil-A Coweta Crossroads Full time

    OverviewWe're a company that's passionate about serving our guests with great food, friendly service, and a welcoming environment. Our team is dedicated to making a positive impact in the community, and we're looking for like-minded individuals to join us.

  • Customer Service Representative

    2 days ago

    Newnan, Georgia, United States DOUGLAS-PAULDING SERVICES LLC Full time

    Company OverviewSince its inception in 2009, Douglas-Paulding Services LLC has grown to hundreds of stores nationwide in markets across the U.S and Canada.We are a dynamic company that promotes from within, offering a career path with opportunities for growth and development.