Guest Services Representative

2 weeks ago


Baltimore, Maryland, United States ASM Global Full time
Job Title: Guest Services Representative Job Summary: We are seeking a highly motivated and detail-oriented Guest Services Representative to join our team at ASM Global. As a key member of our Guest Services team, you will be responsible for ensuring the safety and security of our patrons, employees, and assets. Key Responsibilities: * Respond to security and safety calls in a timely manner * Patrol facilities and parking lots, search guest bags, and prevent prohibited items from entering the facility * Investigate incidents and screen guests with metal detectors, wands, and pat-down procedures * Interact with guests, vendors, and employees in a courteous and professional manner * Maintain good business relations with all departments and staff * Communicate positively with patrons while relaying information * Participate in all departmental and company-wide meetings * Maintain patron, employee, and company confidentiality * Work flexible hours, including nights, weekends, and holidays Requirements: * High School Diploma or equivalent * Minimum of 0-1 years of related work experience * Ability to maintain good business relations with all departments and staff * Ability to communicate positively with patrons while relaying information * Ability to be cooperative and approachable with guests and staff * Ability to effectively perform in crises and work under pressure without losing composure * Ability to exhibit maturity by making sound judgments * Ability to memorize, recollect, and quickly retrieve relevant information * Ability to interact effectively and calmly with angry or emotional patrons and employees * Understanding of written and spoken English Physical Requirements: * Tasks are performed with moderate supervision * Walking and standing occur 90% of the time * Talking, hearing, walking, running, and vision activities occur continuously Equal Opportunity Employer: ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

  • Baltimore, Maryland, United States ASM Global Full time

    Job Title: Guest Services RepresentativeAt ASM Global, we are seeking a highly skilled and detail-oriented Guest Services Representative to join our team. As a key member of our Guest Services team, you will be responsible for ensuring the safety and security of our patrons, employees, and assets.Key Responsibilities:Respond to security and safety calls in a...


  • Baltimore, Maryland, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Marriott International Inc. As a Guest Service Representative, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Organize and confirm guest...


  • Baltimore, Maryland, United States Marriott Full time

    Job Title: Guest Service RepresentativeJob Summary: We are seeking a highly skilled Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Organize and confirm guest...


  • Baltimore, Maryland, United States ASM Global Full time

    Job Summary:The Guest Services Team at ASM Global is responsible for ensuring the safety and security of our patrons, employees, and assets. We are seeking a highly skilled and dedicated individual to join our team as a Guest Services Representative.Key Responsibilities:• Respond to security and safety calls in a timely manner.• Patrol facilities and...


  • Baltimore, Maryland, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Marriott International Inc. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming service to...


  • Baltimore, Maryland, United States Marriott Full time

    Job SummaryAs a Guest Service Representative at Marriott, you will be the face of our hotel, providing exceptional service to our guests and ensuring their stay is memorable. Your role will involve organizing and confirming guest check-ins and check-outs, processing room reservations, requests, and cancellations, and securing payment. You will also be...


  • Baltimore, Maryland, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at Marriott Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins and check-outs,...


  • Baltimore, Maryland, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at Marriott International Inc. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins and...


  • Baltimore, Maryland, United States Days Inn Inner Harbor Full time

    Job DescriptionDays Inn Inner Harbor is seeking a highly motivated and customer-focused Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities: Greet guests and offer assistance with...


  • Baltimore, Maryland, United States ASM Global Full time

    Job Summary:The Guest Services Team at ASM Global Baltimore, The Lyric Theater is responsible for ensuring the safety and security of patrons, employees, and assets. Key Responsibilities:Respond to security and safety calls in a timely manner. Patrol facilities and parking lots, search guest bags, prevent prohibited items from entering the facility,...


  • Baltimore, Maryland, United States Futurecare Full time

    OverviewAt FutureCare, we're committed to delivering exceptional care and service to our residents and their families. As a Guest Services Associate, you'll play a vital role in representing our organization with professionalism and care. You'll be the first point of contact for visitors, vendors, and staff, providing a warm and welcoming experience that...


  • Baltimore, Maryland, United States Futurecare Full time

    OverviewAt FutureCare, we are seeking a highly skilled Guest Services Associate to join our team. As the first point of contact for visitors, vendors, and staff members, this role plays a critical part in representing our organization with professionalism and care.We are proud to have been recognized as a Top Workplace by The Baltimore Sun for 12 consecutive...


  • Baltimore, Maryland, United States Hilton Hotels Corporation Full time

    Job Title: Guest Service AgentAt Hilton Hotels Corporation, we are seeking a highly skilled Guest Service Agent to join our team.Key Responsibilities:Greet guests and complete the registration process with a warm and welcoming smile.Assist guests with check-out and provide personalized service to ensure a seamless experience.Demonstrate a thorough knowledge...


  • Baltimore, Maryland, United States National Aquarium Full time

    Job SummaryThe National Aquarium is seeking a highly skilled and service-oriented individual to join our team as a Guest Services Specialist. This role is responsible for providing exceptional service to our guests, exceeding their expectations, and implementing creative solutions to meet their needs.Key ResponsibilitiesProvide exceptional service to guests,...


  • Baltimore, Maryland, United States Study Hotels Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at The Study at Johns Hopkins. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProvide personalized service to guests, responding to their...


  • Baltimore, Maryland, United States National Aquarium Full time

    Job SummaryThe National Aquarium is seeking a highly skilled and service-oriented individual to join our team as a Guest Services Specialist. As a key member of our team, you will be responsible for providing exceptional service to our guests, exceeding their expectations, and implementing creative solutions to ensure a memorable experience.Essential...


  • Baltimore, Maryland, United States ASM Global Full time

    Job Title: Guest Services RepresentativeAt ASM Global, we are seeking a highly skilled and dedicated Guest Services Representative to join our team.Job Summary:The Guest Services Representative will be responsible for ensuring the safety and security of our patrons, employees, and assets. This includes responding to security and safety calls, patrolling...


  • Baltimore, Maryland, United States Study Hotels Full time

    {"Responsibilities": "Key ResponsibilitiesDeliver exceptional guest experiences by providing personalized service and ensuring seamless check-in and check-out processes.Manage room inventory, reservations, and assignments to optimize hotel occupancy and revenue.Respond to guest inquiries and requests in a timely and professional manner, utilizing suggestive...


  • Baltimore, Maryland, United States AEG Full time

    Job Title: Guest Services RepresentativeWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at CFG Bank Arena. As a key member of our premium services team, you will be responsible for providing exceptional service to our guests, clients, and partners at various events.Key Responsibilities:Provide world-class...


  • Baltimore, Maryland, United States Guest Services Full time

    Compensation Amount: 16.00 USD Hourly Job Summary: The Catering Supervisor is responsible for overseeing the Catering Attendants and ensuring that catered functions are set up, broken down, and served correctly. This role requires strong customer service skills, attention to detail, and the ability to work in a fast-paced environment. Key Responsibilities:...