Security Operations Center Analyst

4 weeks ago

Boise, Idaho, United States Allied Universal® Full time
Job Summary

As a Security Operations Center Analyst at Allied Universal, you will play a critical role in delivering world-class Global Security services by understanding and working closely with technical security implementations and incident management programs.

Key Responsibilities:

  • Provide customer service to clients by carrying out safety and security procedures, site-specific policies, and emergency response activities.
  • Respond to incidents and critical situations in a calm, problem-solving manner.
  • Conduct regular and random patrols around the business and perimeter, working in various environments and conditions.
  • Execute RSOC and GSOC standard operating procedures, operating the SOC in shift patterns as required.
  • Provide a high level of service to local and remote client sites and staff, emphasizing the security and safety of client staff, assets, and information.
  • Monitor operational network video cameras and operate all SOC technologies, including network video, access control, etc.
  • Coordinate direct action and responses to incidents and alarm activation.
  • Compile reports for the SOC Shift Manager to share with GPS management on a daily/weekly/monthly basis.
  • Take telephone enquiries and maintain accurate logs of events.
  • Actively monitor and respond to critical systems alarms, such as physical security systems alarms, fire panels, etc.

Requirements:

  • Minimum of two years of security operations experience or previous experience working in a Global Security, Command, or similar 24x7 operations center environment.
  • Experience in basic security analysis, problem-solving, handling preliminary inquiries, incident assessment, and triaging reports.
  • High proficiency in using IT applications, data entry, and retrieval, and keyboard skills to a speed of at least 25wpm with at least 75% accuracy.
  • Basic knowledge of some technical elements associated with security systems, such as IP networks, servers, LAN/WAN.
  • Basic working knowledge of data protection policies, such as GDPR, and the need to keep sensitive information secure.
  • Ability to remain calm under pressure and respond to incidents, particularly in emergencies, in a professional, resilient, and timely manner with minimal supervision where appropriate.
  • Evidence of continuous professional development (CPD).
  • Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
  • Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.
  • Professional, articulate, and able to use good independent judgment and discretion.
  • Current state driver's license, clean driving record (no points in prior 3 years), minimum level of insurance as required by Company policy, and ability to safely operate a vehicle required.

Perks and Benefits:

  • Health insurance and 401k plans for full-time positions.
  • Schedules that fit with your personal life goals.
  • Ongoing paid training programs and career growth opportunities.
  • Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more...

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

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