Solution Analyst
4 weeks ago
Job Summary
As a Solution Analyst at Oracle, you will play a critical role in providing exceptional customer service and technical support to our clients. This is an exciting opportunity to work with a world-leading cloud solutions provider and contribute to the success of our organization.
Key Responsibilities
Investigate and resolve client problems received through phone, ticket, or other electronic means
Triage and escalate issues using applicable monitoring and troubleshooting tools
Perform routine, pre-approved changes to client domains
Troubleshoot investigations, review front-end applications, and gather information
Use troubleshooting tools, shadow end-users, and test workflows internally and externally
Capture log files, query tables, update database fields, and update/cycle servers
Requirements
At least 4 years of combined related work experience and completed higher education
Receipt of the appropriate government security clearance card applicable for your position
Due to the client contract, this position requires you to be a U.S. citizen
Preferred Qualifications
Bachelor's degree
At least 1 year of call center or phone support work experience
What We Offer
Competitive salary range: $15.00 to $28.65 per hour
Comprehensive benefits package, including medical, dental, and vision insurance
Short-term and long-term disability, life insurance, and AD&D
401(k) Savings and Investment Plan with company match
Paid time off, including flexible vacation and 11 paid holidays
Paid sick leave and parental leave
Employee Stock Purchase Plan and financial planning services
About Us
Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce and promoting diverse insights and perspectives. Join us in our mission to deliver innovative solutions and exceptional customer service.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans' status.
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