Solution Analyst

4 weeks ago


Boise, Idaho, United States Oracle Full time

Job Summary

As a Solution Analyst at Oracle, you will play a critical role in providing exceptional customer service and technical support to our clients. This is an exciting opportunity to work with a world-leading cloud solutions provider and contribute to the success of our organization.

Key Responsibilities

Investigate and resolve client problems received through phone, ticket, or other electronic means

Triage and escalate issues using applicable monitoring and troubleshooting tools

Perform routine, pre-approved changes to client domains

Troubleshoot investigations, review front-end applications, and gather information

Use troubleshooting tools, shadow end-users, and test workflows internally and externally

Capture log files, query tables, update database fields, and update/cycle servers

Requirements

At least 4 years of combined related work experience and completed higher education

Receipt of the appropriate government security clearance card applicable for your position

Due to the client contract, this position requires you to be a U.S. citizen

Preferred Qualifications

Bachelor's degree

At least 1 year of call center or phone support work experience

What We Offer

Competitive salary range: $15.00 to $28.65 per hour

Comprehensive benefits package, including medical, dental, and vision insurance

Short-term and long-term disability, life insurance, and AD&D

401(k) Savings and Investment Plan with company match

Paid time off, including flexible vacation and 11 paid holidays

Paid sick leave and parental leave

Employee Stock Purchase Plan and financial planning services

About Us

Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce and promoting diverse insights and perspectives. Join us in our mission to deliver innovative solutions and exceptional customer service.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans' status.


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