Airport Operations Director

6 days ago


Minneapolis, Minnesota, United States Hertz Full time
Job Title: Airport Operations Manager

The Airport Operations Manager plays a critical role in ensuring the smooth operation of our airport locations. As a key member of our team, you will be responsible for directing the activities of frontline employees, including customer service representatives, and overseeing the overall performance of our airport operations.

Key Responsibilities:
  • Lead and manage daily operations, including fleet availability and revenue generation
  • Develop and implement processes to meet and exceed customer expectations
  • Resolve customer issues and ensure a positive customer experience
  • Drive sales growth through the creation of a dynamic, customer-focused sales organization
  • Champion productivity improvements and ensure employees follow established standards
  • Engage in effective communication plans to build employee engagement and achieve business results
  • Conduct performance evaluations and manage airport locations in the absence of the General Manager
  • Participate in the recruiting process and provide updates to management as requested
Requirements:
  • High School Diploma required; Bachelor's Degree preferred
  • 1-3 years of prior experience in customer service or operations, with a focus on sales and leadership
  • Results-oriented with the ability to direct and motivate teams
  • Excellent communication and people management skills
  • Knowledge of customer service resolution practices, sales management, and operations management
Competencies:
  • Personal Accountability
  • Effective Communication
  • Demonstrates Initiative
  • Passion for Customer Service & Stakeholder Success
  • Trust & Integrity
  • Adaptable and Flexible

The Hertz Corporation is a global leader in the airport general use vehicle rental industry, operating the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in over 9,700 locations worldwide. We are committed to diversity and inclusion, and we welcome applications from individuals who share our values.



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