Hotel Operations Director

2 months ago

Asheville, North Carolina, United States Gecko Hospitality Full time

Position Overview

Gecko Hospitality is seeking a dynamic and experienced Hotel Operations Director to lead our team and oversee all aspects of hotel operations at our full-service property in Asheville, NC. The ideal candidate will be a strategic leader with a passion for hospitality, exceptional communication skills, and a proven track record of delivering superior guest experiences.

Responsibilities

  • Operational Leadership: Oversee day-to-day hotel operations, including front desk, housekeeping, maintenance, food and beverage, and other departments, ensuring efficient and seamless operations.
  • Guest Experience: Maintain high standards of guest service and satisfaction by actively engaging with guests, addressing their needs and concerns, and continuously seeking opportunities to enhance their experience.
  • Team Management: Recruit, train, and supervise hotel staff, fostering a positive work culture and providing ongoing support and development opportunities to ensure team members are motivated and empowered to deliver exceptional service.
  • Financial Management: Develop and manage annual budgets, monitor financial performance, and implement cost-control measures to maximize revenue and profitability.
  • Sales and Marketing: Collaborate with the sales and marketing team to develop and implement strategies to drive revenue growth, increase occupancy rates, and maintain a competitive edge in the market.
  • Quality Assurance: Ensure compliance with brand standards, health and safety regulations, and other quality assurance measures to uphold the reputation of the hotel and deliver a consistently exceptional guest experience.

Qualifications

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
  • Minimum of 5 years of experience in hotel management, with at least 2 years in a General Manager or Assistant General Manager role.
  • Proven track record of achieving operational excellence, driving revenue growth, and delivering superior guest satisfaction.
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
  • Excellent communication skills, both verbal and written, with the ability to interact effectively with guests, employees, and stakeholders at all levels.
  • Sound financial acumen and experience managing budgets, forecasting revenue, and implementing cost-control measures.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Flexible schedule, including evenings, weekends, and holidays, as required.

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