Program Assistant

2 months ago

Snow Hill, United States Boys & Girls Clubs of the Coastal Plain Full time
Job Description

Overview

The Membership Coordinator plays a vital role in maintaining accurate membership records and files, ensuring the smooth operation of our club. This position requires excellent organizational skills, attention to detail, and a customer-focused approach.

Key Responsibilities

  • Manage club member data, ensuring accuracy and completeness of applications, fees, and membership cards.
  • Assist members with scanning their membership cards and provide alternative sign-in methods when necessary.
  • Maintain membership and attendance records, preparing associated reports as required.
  • Obtain and enter individual program area rosters accurately on a daily basis.
  • Monitor the use of the phone and public address system.

Customer Service

  • Provide a professional and welcoming atmosphere for members, parents, staff, and visitors.
  • Respond to inquiries and redirect questions to appropriate staff members.
  • Answer incoming telephone calls, determining the purpose of callers and forwarding calls to relevant personnel.

Financial Management

  • Collect membership, summer, field trip, program, and special event fees.
  • Maintain logs and safeguard all financial information.
  • Track member payment plans and follow up until payments are received in full.

Additional Responsibilities

  • Provide parents and visitors with flyers and written information concerning club programs and special events.
  • Receive, sort, and route mail, and maintain and route publications.
  • Perform other clerical duties as needed, such as filing, photocopying, and collating.
  • Keep files organized and up-to-date.
  • Keep work area neat and orderly.
  • Monitor supply needs and order, receive, and maintain approved supplies.
  • Participate as part of a team for effective club operations.
  • Ensure a productive work environment by participating in club staff meetings.
  • Participate in training/educational opportunities to expand knowledge and skills.

Qualifications and Skills

  • High School diploma or GED equivalent.
  • Knowledge of office practices and customer service.
  • Experience using office equipment and proficient in Microsoft Office software.
  • Strong organizational skills, excellent written and verbal communication skills, and a team player.
  • Detail-oriented, well organized, and able to multi-task.

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