Front Desk Associate

3 weeks ago


Boston, Massachusetts, United States YMCA of Greater Boston Full time

Company Overview:

The YMCA of Greater Boston is a cause-driven organization dedicated to strengthening our communities through youth development, healthy living, and social responsibility.

Estimated Salary Range: $18-$22 per hour

Job Description:

We are seeking a highly motivated and customer-focused Front Desk Associate to join our Membership Sales & Service Team. As a key representative of the YMCA, you will be responsible for providing exceptional service to members, answering phone calls, and ensuring a positive experience for all visitors.

Responsibilities:

  • Manage member check-in and adherence to safety protocols
  • Conduct membership and program sales
  • Take telephone calls and respond to member inquiries
  • Regulate lobby traffic and maintain a welcoming environment
  • Provide information on membership and programs, and enforce YMCA policies
  • Perform cash handling duties, balance daily transactions, and maintain an orderly workspace
  • Assist in emergency situations and respond to victim needs
  • Attend staff meetings and work collaboratively with team members

Requirements:

  • Bilingual preferred
  • Ability to multitask and work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Strong problem-solving and adaptability skills
  • Able to work independently and as part of a team

Benefits:

  • FREE YMCA Membership for you
  • Discount on Specialty Programs like Personal Training and Swimming Lessons
  • Discounted or FREE family membership
  • Robust Retirement Plan up to 10%
  • Health, Dental, and Vision Benefit Package
  • Vacation and Sick Time (PT receive sick time)


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