Treatment Coordinator

17 hours ago


Chattanooga, Tennessee, United States Guardian Dentistry Partners Full time
Job Summary:

We are seeking a highly organized and detail-oriented Treatment Coordinator to join our team at Guardian Dentistry Partners. As a Treatment Coordinator, you will play a critical role in ensuring patients understand and schedule necessary treatment. Your responsibilities will include coordinating communications between doctors and patients, helping to build and maintain a doctor/hygiene schedule, assisting with patient inquiries, including insurance questions, organizing and presenting patient treatment plans with financial obligations, and obtaining patient agreement. You may also be required to assist with general front office duties.

Key Responsibilities:

• Conduct patient consultations to discuss treatment options and financial obligations
• Calculate fees for treatment based on various fee schedules
• Assist patients with financing options, insurance questions, and treatment concerns
• Maintain and use tickler files and delayed treatment files
• Notify patients when pre-estimates come back and schedule appointments after making proper financial arrangements
• Prepare in advance treatment consent forms, including surgical, endodontic, and general consents
• Record chart entries from phone or in-person conversations when appropriate
• Manage doctor charts for treatment plans, treatment conferences, letters, and phone calls
• Prepare financial treatment plans and present plan options to patients at the end of their appointment
• Assist with consultation appointments as directed by the doctor, including being present in the room with the doctor and patient for all or part of the consultation appointment
• Make all financial arrangements with patients after the doctor has left the consultation room

Requirements:

• High school diploma
• Legible handwriting for communications
• Knowledge of dental software a plus
• At least 2 years of experience in a dental office
• Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members, and the community
• Effective verbal skills to communicate with patients and staff
• Customer service or patient relations experience

Benefits:

• Hourly rate: Starting at $24/hour depending on experience
• Paid vacation and paid holidays
• 401(k) program with matching contributions
• Competitive health, dental, and vision plan
• Life insurance and disability insurance
• Flexible schedules

FLSA Status:
Non-Exempt
We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status, or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.
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