Lead Intake Coordinator

13 hours ago


Chattanooga, Tennessee, United States Siskin Children's Institute Full time
Job Title: Lead Intake/Scheduling Coordinator

The Lead Intake/Scheduling Coordinator plays a vital role in supporting the Applied Behavior Analysis (ABA) program at Siskin Children's Institute. This position is responsible for coordinating patient care, ensuring seamless communication with families, and providing exceptional customer service.

Key Responsibilities:
  • Coordinate patient care, including completing accurate intake questionnaires, monitoring ABA referrals, and communicating with referring medical providers.
  • Manage patient scheduling, including entering patient information into the Electronic Medical Record, answering telephones, and taking accurate messages.
  • Provide excellent customer service, ensuring patients and families are informed and well cared for during their treatment.
  • Assist with day-to-day scheduling team duties, including session coverage and updating client/RBT schedules as needed.
  • Review client/provider schedules and documentation for auditing purposes.
  • Obtain accurate patient demographic information and enter it accurately into the billing and scheduling system.
  • Obtain necessary signatures on patient forms and prepare them for scanning into the electronic chart.
  • Serve as the liaison between the family and ABA staff, managing referrals, and ensuring seamless communication.
Requirements:
  • High school diploma or GED-equivalent required; two or more years' experience in an ABA practice or pediatric healthcare industry preferred.
  • Excellent computer and data entry skills, including typing speed and accuracy.
  • Ability to work well with others, provide excellent customer service, and be flexible in a fast-paced environment.
  • Strong organizational skills and attention to detail.

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