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Client Success Manager

3 months ago

San Francisco, California, United States Edthena Full time
Position Overview:

We are seeking a dedicated professional to enhance our customer success initiatives. This role requires a comprehensive understanding of the K-12 educational landscape to effectively implement and support Edthena's innovative tools across various environments, including educational institutions and training organizations.

Key Responsibilities:
  • Oversee the complete customer lifecycle, including onboarding, training, and renewals.
  • Support sales operations, including contract management and invoicing.
  • Develop and nurture relationships with key stakeholders and champions within partner organizations.
  • Refine account management processes to boost efficiency and effectiveness.
  • Advocate for product enhancements based on user feedback and evolving needs.
  • Create and maintain technical support resources for users.
  • Provide technical assistance through designated support channels.
  • Occasionally represent the company at industry events and conferences.
Qualifications:

The ideal candidate will possess a strong personal commitment to our mission of supporting educators in their professional development. Essential qualifications include:

  • A minimum of 2 years of experience in the K-12 education sector.
  • Proven track record in managing revenue through relationship-building.
  • Exceptional written communication skills.
  • Technologically adept with a quick learning curve for new tools.
  • Experience with Salesforce is advantageous but not mandatory.
  • Strong project management skills with a keen attention to detail.
  • Excellent organizational and time management abilities.

If you have a passion for education and customer success, we encourage you to share your unique qualifications that set you apart in this role.

Benefits:

We offer a competitive salary with commission opportunities, flexible time off, a 401k retirement plan with company matching, health care benefits, stock options, and a collaborative team environment.

We value pay equity and consider the compensation of our current team members when extending offers.