Patient Support Specialist

2 hours ago

Fort Washington, Pennsylvania, United States Blackbird Health Full time
Job Overview

At Blackbird Health, we're dedicated to delivering precision care to children, adolescents, and young adults struggling with social developmental and school-related challenges. Our commitment is to provide holistic care that addresses both physical and mental health needs.

As a Patient Support Specialist, you'll play a vital role in supporting our patients through their journey to better mental health. Under the direction of the Patient Support Services Manager, you'll engage and activate patients to help them receive the care they need, ensuring a seamless and supportive experience from initial inquiry through discharge.

Key Responsibilities
  • Field inbound calls from prospective and existing patients, ensuring their questions are answered in a timely manner, including directing calls to appropriate team members
  • Schedule and confirm various patient appointments, including sending reminders and handling rescheduling and cancellation requests
  • Perform various clerical or administrative functions, such as collecting copays and validating insurance coverage for behavioral health
  • Handle new patient paperwork, including intake forms and consent documents, ensuring all required information is collected and properly filed
  • Input and update patient information into the EHR system, ensuring accuracy and completeness of demographic and clinical data
  • Adhere to confidentiality and data protection standards, including HIPAA regulations, to ensure patient privacy and secure handling of sensitive information
  • Provide excellent customer service to patients and families, demonstrating empathy and professionalism in all interactions
  • Attend team meetings to support organizational success and participate in ongoing training required by the organization to enhance clinical skills and ensure high-quality services are delivered
Requirements
  • Some college coursework or an Associate's degree
  • Previous telephonic outreach and customer service experience
  • Passion for helping others and eagerness to work in a mission-driven environment
  • Availability to work full-time, 40 hours per week, with up to 3 days from our Fort Washington PA clinic and the remainder remotely
  • Proficiency with medical EHR systems
  • Tech-savvy with strong problem-solving skills
  • Ability to connect with and engage individuals from diverse backgrounds
  • Genuine empathy, excellent listening skills, and strong time management
Preferred Skills
  • Bachelor's degree
  • Experience in mental healthcare
  • Familiarity with Google Suite
  • Experience in a medical office setting

Blackbird Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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