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Insurance Customer Service Associate

2 months ago

Colorado Springs, Colorado, United States Jobs via eFinancialCareers Full time
Why Choose Us?

Join us in making a significant impact.

Our Mission:
We are dedicated to serving the military community and their families.

This is not just a job; it’s an opportunity to express gratitude and utilize your skills in a meaningful way.

To achieve our mission, we need individuals who embody our core values of honesty, integrity, loyalty, and service. Our approach is as important as our objectives.

Become Part of Our Unique Culture

At our organization, we prioritize continuous learning and development.

Our Insurance Customer Service role may be a new venture for you.

While there is much to learn, we have a structured path laid out, and we are committed to investing in your growth. Our comprehensive training program spans six months and includes all necessary materials, interactive discussions, hands-on training, e-learning modules, and instructor-led guidance to empower you to support our members independently.


Our in-office development program is designed to equip you with the skills and confidence to provide proactive and independent support to our members.

After completing six months in-office, you will have the flexibility to work off-site for two days each week, with the specific days arranged between you and your manager.


Candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam prior to their start date.

We provide all necessary study materials for the licensing preparation course and cover the state license exam fees for up to three attempts.


Incentives:
New hires are eligible for a signing bonus of $2,000, distributed in two equal payments after 45 days and one year of employment.

Job Opportunity:

We are actively seeking committed customer service professionals to join our team. Work schedules will vary and may include weekends. We have training classes commencing regularly. We highly encourage military veterans and their spouses to apply.


Our Insurance Customer Service Representatives operate within established guidelines to deliver customer service, sales, and retention efforts for various Property & Casualty personal line products.

Representatives engage with our members through multiple channels (e.g., inbound calls, emails, chats) to provide essential coverage and advice to help secure their financial well-being.

Key Responsibilities:
- Enhance the member experience by responding to inquiries via phone, email, and other communication methods.

- Utilize your growing knowledge of personal lines insurance to assist members with quotes, binding new business, policy management, billing, and premium adjustments.

- Ensure all necessary documentation is accurately processed for all states.

- Identify and assess member needs, providing comprehensive and precise advice and solutions, including product and service information.

- Deliver thorough issue diagnosis while minimizing transfers and callbacks.
- Effectively navigate multiple systems and programs while maintaining engaging interactions across various channels.

- Maintain required Property & Casualty licenses and state registrations.

- Ensure that risks associated with business activities are identified, measured, monitored, and controlled in accordance with compliance policies.

Qualifications:
- High School Diploma or GED equivalent
- Ability to deliver exceptional customer service through clear and professional communication via phone and email regarding insurance products.
- Successfully obtain Property & Casualty license before the start date and complete state registrations within 90 days of hire.

Preferred Qualifications:
- One year of customer contact experience in a needs-based sales environment
- US military experience, either through service or as a spouse/domestic partner
- Previous experience in a fast-paced contact center environment.


The above description outlines the essential functions of the role and should not be interpreted as an exhaustive list of all responsibilities.


Training Schedule:
Monday - Friday

8-hour shifts within the hours of 8:00 AM – 8:00 PM

We provide support to our members seven days a week. After training, you will be assigned either a four-day or five-day work schedule, which will include weekends. Schedules are determined based on business needs to ensure adequate member coverage.

Work Schedule:
All schedules for this role consist of 40 hours per week, including both weekday and weekend hours. Shift assignments will depend on business requirements.

What We Offer:

Compensation:
We utilize a thorough process to assess market data and establish competitive salary ranges. Your compensation will be determined based on your experience and market data for the position.

The hiring range for this position is:
$46,400 - $48,900.


Employees may qualify for performance-based pay incentives at the discretion of the company.


Benefits:
Our employees enjoy comprehensive benefits to support their physical, financial, and emotional well-being.

These benefits include extensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, a paid time off program with holidays, and various wellness initiatives.

Additionally, our career path planning and continuing education programs assist employees in achieving their professional aspirations.

For more information on our exceptional benefits, please visit our benefits page.

Relocation assistance is not available for this position.


Applications for this position are accepted on an ongoing basis, and this posting will remain open until the position is filled.

We encourage interested candidates to apply promptly after viewing this posting.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.