Restaurant Supervisor

7 hours ago


Concord, North Carolina, United States Great Wolf Lodge Full time
Restaurant Supervisor Job Description

At Great Wolf Lodge, we are seeking a skilled Restaurant Supervisor to oversee the daily operations of our food outlets. As a key member of our team, you will be responsible for ensuring exceptional hospitality and leading a team of staff to deliver outstanding service to our guests.

Key Responsibilities:
  • Supervise daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
  • Assist with the overall operation of the restaurant(s) including Point of Sale transactions, expediting, re-stocking, and ensuring staff breaks
  • Ensure that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
  • Provide coaching, encouragement, and recognition to pack members regularly
  • Understand and champion Great Wolf policies and procedures, and collaborate with Department and Lodge leadership in performance management of the department and its Pack Members
Requirements:
  • High School diploma or GED
  • Minimum of 1 year experience in a food service leadership capacity
  • Minimum of 1 year experience utilizing Point-of-Sale (POS) technology
  • Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
  • Ability to work flexible schedule including nights, weekends, and Holidays as needed
Preferred Qualifications:
  • Prior experience with Micros POS
  • Serve-Safe and/or TIPS certification
  • Previous hotel experience, preferably in a large family resort or hotel

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, health savings account, telehealth resources, life insurance, and 401K with employer match. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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