Customer Experience Specialist
2 days ago
At Barnes Healthcare Services, we are committed to delivering exceptional patient care and service. As a Customer Experience Specialist, you will play a vital role in ensuring that our patients receive the highest level of care and service.
Key Responsibilities:- Customer Service: Provide compassionate and positive interactions with customers, ensuring that their needs are met and exceeded.
- Care Navigation: Assess the needs of customers and act accordingly to provide exceptional customer service with the least amount of touches or interactions.
- Coordination of Care: Coordinate the delivery, set-up, and pick-up of equipment, supplies, and services, maintaining regular and ongoing communication with delivery personnel.
- Documentation: Maintain accurate and complete documentation of complaints and resolutions, as well as review and document customer contact as required by company policy and guidelines.
- Education: Associate's degree or 3 years of management experience.
- Skills: Excellent phone and customer relations skills, exceptional use of technology (typing, Microsoft Office, etc.).
- Competitive Compensation: Market-based compensation and benefits package.
- Opportunities for Growth: Opportunities for professional growth and development within the company.
- Work-Life Balance: 15 days paid vacation, 8 paid holidays, and 40 paid volunteer hours.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity.
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Customer Experience Specialist
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Customer Experience Specialist
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