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Patient Liaison Specialist

1 month ago

Renton, Washington, United States Providence Service Full time
About the Role

We are seeking a highly skilled and motivated Patient Liaison to join our team at Providence Service. As a key member of our clinical support team, you will play a vital role in ensuring the highest quality of care for our patients.

Key Responsibilities
  • Support and collaborate with internal and external groups to achieve our commitment to high-quality, value-based care.
  • Operate in a highly autonomous manner, utilizing diverse problem-solving skills to navigate multiple data sources and obtain documentation to close gaps in care and improve quality metrics.
  • Review quarterly performance reports, meet with network group representatives, and develop detailed action plans to ensure data is obtained to close gaps in care.
  • Provide support for HEDIS activities, HCC coding audits, TRICARE reports, quality measure reports for provider groups, and reports to support utilization and enrollment activities.
Requirements
  • 2 years of customer service-related experience.
  • Prior experience using Excel spreadsheets.
  • Prior experience with an EMR.
Preferred Qualifications
  • Associate's Degree in a healthcare-related field.
  • 1 year of experience with coding: ICD-10, CPT, HCPCS.
Why Providence?

We offer a comprehensive benefits package, including a retirement 401(k) Savings Plan with employer matching, health care benefits, life insurance, disability insurance, time off benefits, and much more. Learn more at https://www.providence.org/careers.

About Providence

Providence is a comprehensive health care organization serving more people, advancing best practices, and continuing our more than 100-year tradition of serving the poor and vulnerable. We are proud to be an Equal Opportunity Employer, committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.