Client Support Specialist
3 days ago
The Ed Voyles Automotive Group is committed to delivering exceptional customer service and providing a supportive work environment for our employees. As an Automotive Service Representative, you will play a critical role in achieving our goals and exceeding customer expectations.
Your Responsibilities:
- Act as the primary point of contact for customers, addressing their service needs and concerns
- Collaborate with our service team to ensure seamless service experiences
- Communicate effectively with customers on repair and maintenance options
- Provide cost estimates and timelines for recommended services
- Coordinate with technicians to relay accurate information and updates
- Schedule and follow up on service appointments
- Maintain comprehensive records of service history
- Ensure high levels of customer satisfaction and resolve concerns promptly
- Promote dealership services and upsell relevant products
What We Look For:
- Previous experience in a similar role preferred
- Strong communication, interpersonal, and problem-solving skills
- Ability to multitask and stay organized in a fast-paced environment
- Technical knowledge of automotive systems is a plus
- Proficiency with dealership management software
- High level of motivation, reliability, and professionalism
We Offer:
- A competitive salary of $60,000 per year, plus performance-based bonuses
- A comprehensive benefits package (medical, dental, vision, retirement plans)
- Ongoing training and career development opportunities
- A positive, supportive team environment
- Employee discounts on service and vehicles
Estimated Salary: $60,000 - $80,000 per year, depending on experience.
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