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Service Team Lead
2 months ago
At Big Lots, we're committed to delivering exceptional customer experiences. As a Service Lead, you'll play a critical role in ensuring our front-end operations run smoothly and efficiently.
Key Responsibilities:
- Lead and supervise the Service Team in all aspects of cashiering, front-end, and recovery functions.
- Provide feedback to store leadership on team performance and suggest improvements.
- Ensure customer service standards are met, and front-end operations are compliant with company policies.
- Serve as the primary Manager on Duty, overseeing store opening and closing procedures, and ensuring store standards are maintained.
- Manage the Hazardous Waste program and ensure compliance.
- Analyze trends and collaborate with store leadership to refine plans and achieve store initiatives.
What You'll Enjoy:
- Leading a team and making a positive impact on customer experiences.
- Working collaboratively with store leadership to drive store performance.
- Opportunities for professional growth and development.
About Big Lots:
We're a retail leader dedicated to providing our customers with an exceptional shopping experience. Our team members are passionate about delivering outstanding service and making a difference in our communities.
