Patient Access Services Team Lead

4 weeks ago


Jackson, Tennessee, United States West Tennessee Healthcare Full time

Job Summary: We are seeking a highly skilled Patient Access Representative III to join our team at West Tennessee Healthcare. This role will provide day-to-day direction and oversight to Patient Access Services, as well as serve as a resource to staff on complex issues and problem resolution.

Key Responsibilities:

  • Develop and implement schedules to ensure adequate staffing on all shifts.
  • Provide leadership and guidance to staff, including hands-on training and retraining as needed.
  • Alert management to backlogs in processing and provide suggestions for resolution.
  • Coach and mentor less experienced team members on revenue cycle, payer issues, and policy matters.
  • Perform daily accuracy reports and quality assurance reviews of patient accounts.
  • Obtain complete and accurate demographic, financial, and clinical information to ensure maximum reimbursement.
  • Provide input and assistance to PAS management in developing and implementing policies and procedures.

Requirements:

  • Associates degree in business, healthcare, or related field preferred.
  • 3-4 years of healthcare or related experience required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.



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