Patient Access Services Team Lead

4 weeks ago


Jackson, Tennessee, United States West Tennessee Healthcare Full time
Job Title: Patient Access Representative III

Job Summary: We are seeking a highly skilled Patient Access Representative III to join our team at West Tennessee Healthcare. This role will provide leadership and oversight to Patient Access Services, ensuring effective and efficient operations.

Key Responsibilities:

  • Develop and execute schedules to ensure adequate staffing on all shifts.
  • Provide day-to-day work assignments, oversight, and leadership to staff.
  • Assist with providing hands-on training to new employees and retraining existing employees.
  • Alert management to any backlogs in processing and provide suggestions for resolution.
  • Coach and mentor less experienced team members on revenue cycle, payer issues, and policy issues.
  • Review and resolve complex accounts requiring higher expertise and critical thinking.
  • Perform daily accuracy reports and quality assurance reviews of patient accounts.
  • Obtain complete and accurate demographic, financial, and clinical information to ensure maximum reimbursement.
  • Provide input and assistance to PAS management in developing and implementing policies and procedures.

Requirements:

  • Associates degree in business, healthcare, or related field preferred.
  • 3-4 years of healthcare or related experience required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.



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