Senior Manager, HR Business Products Lead

6 days ago

Doral, Florida, United States Royal Caribbean Group Full time

Job Summary:

The Senior Manager, HR Business Products - Crew Demand and Scheduling will lead the end-to-end process of conceptualization through to system implementations and enhancements of HR products.

This role will work closely with senior leadership to provide business and process support.

Key Responsibilities:

  • Builds relationships with aligned business operational leaders and HR operational COEs, ensuring they always feel supported by the HR Product team
  • Partners with functional groups to develop process landscape, gap analysis, product transformation plans, organizational impact analysis, and long-term change workstream strategy
  • Drives the exploration, evaluation, recommendation, and design of new tools, features and functionalities
  • Owns the product backlog according to stakeholder requirements across assigned HR systems
  • Supports the prioritization of the backlog based on urgency and criticality of requirements
  • Analyzes market and industry trends to anticipate stakeholder needs
  • Defines business requirements and translates them into a deliverable project plan
  • Monitors and analyzes process performance metrics
  • Drives process standardization and compliance and process improvements
  • Reviews all technical specifications ensuring appropriate IT build based upon the business requirements
  • Defines test strategy, test cases, and test scenarios with the ability to test, identify appropriate data sets and assess expected results

Requirements:

  • Highly strategic, proactive, and organized
  • Strong interpersonal skills
  • 7+ years of operational HR with people leadership experience
  • Experience in project management using AGILE, PMP, or Scrum methodology (or equivalent)
  • Proven track record of product management supporting HR process areas, systems, and workflows
  • Ability to define and execute multiple detailed activity plans simultaneously
  • Skilled in customer facing activities covering requirements gathering, data preparation, cutover support, timeline management, and documentation preparation
  • Ability to communicate and work collaboratively within a team and have strong influencing skills
  • Ability to coach and advise stakeholders
  • Ability to conduct and facilitate workshops with business representatives, management and executives, team member resources, and external third-party groups
  • Ability to manage ambiguity with demonstrated confidence & credibility
  • Strong judgement and decision-making skills
  • Experience working with contemporary HR Technology platforms (e.g., Success Factors, Salesforce etc.)

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