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Business Manager, Commercial Client Operations Specialist

4 weeks ago

Richmond, Virginia, United States Capital One Full time
About Capital One's Commercial Bank:

Capital One's Commercial Banking division has undergone a significant transformation, vaulting into the top 10 list of national commercial banks after a multi-year strategic investment. This transformation included a complete overhaul of supporting technology systems, building up a core data capability, standardizing processes, and proving out the value of Capital One strategic analytics applied within a Commercial business context.

Having established credible scale in this industry, Capital One leadership began considering the next big step. Part of that answer was to invest in building dedicated business line and product analytics teams to provide strategic guidance, creating capabilities that drive sustainable competitive advantage, and significantly enhance risk management practices.


Role Overview:

As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.


About the Team:

Commercial Client Operations directly supports our clients with their day-to-day needs, and the CCO Analytics team supports a variety of stakeholders across the team with their analytical and strategic needs. This role requires curiosity, initiative, and a team-oriented mindset.


Key Responsibilities:
  • Develop business strategies that drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands.
  • May manage and develop 1-2 analysts, coaching and mentoring associates with a goal of developing and retaining talent at Capital One.
  • Develop and implement new product and pricing strategies for various lending products, lead product-level modeling/analytics.
  • Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies.
  • Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis.
  • Manage and sequence delivery of business intent, build business requirements, and execute against the product strategy. Oversee multiple projects and programs concurrently.
  • Work closely with colleagues across Capital One, including IT, Sales, Operations, Finance, and others, to drive improvement in quality, volume, service, and profitability.
  • A proven track record of decision making and problem solving based on analytics, conceptual thinking skills complemented by a strong quantitative orientation.

Requirements:
  • Bachelor's Degree
  • At least 2 years of experience in analysis
  • Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering (preferred)
  • 5+ years of experience in analysis
  • 2+ years of experience in financial services
  • 1+ year of experience in consulting
  • 2+ years of experience in people management

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.