Commercial Communications Specialist

3 weeks ago


Richmond, Virginia, United States Ocean Network Express Full time

Job Title: Commercial Communications Specialist

Job Summary: We are seeking a skilled Commercial Communications Specialist to join our team at Ocean Network Express. This role will be responsible for commercial communications with internal and external customers, GHQ, and other ONE Regions.

Key Responsibilities:

  • Review, create, and distribute commercial-related advisories.
  • Monitor key Marketing & Commercial issues for internal and external messaging content.
  • Assist in creative design and execution of creative materials.
  • Support adherence to ONE's brand guidelines.
  • Assist with the support and coordination of company participation at industry events.
  • Participate in and help execute employee engagement projects and initiatives.
  • Assist with the planning, creating, and scheduling of social media content.
  • Execute regional website maintenance, updates, and publishing of advisories.
  • Help maintain departmental dashboards to monitor performance, engagement, and execution across various platforms.
  • Support order fulfillment and management of customer/employee promotional items.
  • Participate in drafting messaging for customer and media consumption in collaboration with other stakeholders.
  • Provide guidance on best practices for customer communications, website postings, and social media usage.
  • Help create promotional strategies through digital and print marketing to promote ONE services and product offerings.
  • Identify areas of improvement for customer/commercial communications and develop and propose possible solutions.

Requirements:

  • Strong organizational and written communication skills.
  • Understanding of general customer communication and how to disseminate information effectively.
  • Willingness to take direct guidance while being lean & agile to shift focus easily.
  • Capacity to work on multiple assignments simultaneously.
  • Ability to collaborate cross-departmental to assist in communication or project initiatives.
  • Available for extended hours and travel, as needed.

About Ocean Network Express:

Ocean Network Express (ONE) is a global container carrier with a fleet size of approximately 1.53 million TEU. We offer an expeditious and reliable international network of over 130 services to 120 countries and beyond.



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