Digital Operations Coordinator

4 days ago


Brooklyn Park, Minnesota, United States Sundance Institute Full time
Job Summary

The Sundance Institute is seeking a highly skilled Digital Operations Coordinator to provide remote support to the Digital Operations team. This temporary position will work a variable hour schedule of 20-32 hours per week from Monday, November 18, 2024, through Tuesday, February 4, 2025, and will be required to work extended hours, including evenings, weekends, and holidays to meet shift needs and respond to on-call needs as assigned.

Key Responsibilities

Assist the Digital Ops team with entering film and screening data into the Content Management System (CMS).

Support the process to set up and maintain quality assurance (QA) all of the product rules in the Eventive streaming platform.

Lead the process to set up the Jury site so jury members can watch films and select them for awards.

Support the online film QA process, working with the Digital Ops team and the volunteers who will perform the QA to make sure all films have someone assigned to watch them, that the films have been watched and signed off on, and reassigning films to a different volunteer if needed.

Assist in creating documentation where needed, including updating the CMS User Guide, documenting the steps for uploading film and screening data into the CMS, documenting the steps for product setup in Eventive, etc.

During the Festival, work alongside the Digital Ops team to provide support to the Sundance Tech teams, Eventive teams, Customer Support team, and Ticketing team.

This includes helping to resolve issues that arise with site functionality and performance, editing product rules if products are not working as expected, editing data about film screenings in the CMS or Eventive, etc.

Requirements

Legal authorization to work in the United States.

1-2 years of project coordination experience.

Ability to type 30 words per minute (WPM).

Working knowledge of media streaming devices, i.e. Zoom and YouTube.

Outstanding interpersonal and oral communication skills.

Ability to work a flexible schedule due to multiple shift rotations as needed.

Ability to maintain a suitable home work environment, free from noise/distractions.

What We're Looking For

Ability to remain calm and focused in a fast-moving environment.

Create clear and comprehensive process documentation that explains how to complete tasks, and add effective new information to our 'How To' guide and at updating existing information in the guide.

Actively participate in meetings and slack exchanges with your colleagues.

Proactively identify potential issues before they become problems, and can recommend solutions that we can implement to avoid operational breakdowns.

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