Seasonal Support Lead Part Time

1 week ago

Waterbury, Connecticut, United States Five Below Full time
About Five Below

At Five Below, we're all about creating an amazing experience for our customers. Our purpose is to provide unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff. Our associates are the heart of our company, and we're looking for talented individuals who share our passion for delivering exceptional customer service.

Job Summary

The Support Lead is a key member of our management team, responsible for assisting the Store Manager and Customer Service Manager in directing the Front End Lead(s) and sales associates. This role requires strong leadership skills, excellent communication, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Assist in directing the Front End Lead(s) and sales associates
  • Responsible for all key functions of the store as directed
  • Ensure all associates and managers are providing exceptional customer service
  • Responsible for achieving CSAT score goals
  • Lead Front End Operations and train staff on customer service
  • Maintain store cleanliness, recovery, and readiness for customers
  • Assist with opening and closing store procedures
  • Supervise and train associates
  • Develop and coach associates
  • Review corporate communications and react accordingly
  • Partner with supervisors and corporate office on store issues
  • Drive store sales and control expenses
  • Assist with payroll process and ensure payroll is within budget
  • Adhere to and hold associates accountable to Five Below's Standard Operating Procedures
  • Responsible for cash handling procedures and register functions
  • Comply with Human Resources policies and procedures
  • Assist with receiving and stocking procedures
  • Unload merchandise from trucks, check in shipments, stage merchandise, and pack out merchandise
Requirements
  • High School Graduate or equivalent
  • College experience preferred
  • Minimum 1 year of management experience
  • Excellent verbal and written communication skills
  • Ability to multitask and maintain composure under pressure
  • Creative thinking and problem-solving skills
What We Offer

Five Below is an Equal Opportunity Employer. We offer a competitive salary, benefits, and opportunities for growth and development. If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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