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Customer Success Advocate
1 month ago
Crisis Prevention Institute is seeking a highly skilled Customer Success Advocate to join our team. As a key member of our partnership team, you will be responsible for building and maintaining strong relationships with our largest clients.
Key Responsibilities:
- Manage partnerships with approximately 8-12 large strategic client accounts.
- Partner with sales representatives to grow managed accounts.
- Develop and implement bi-annual strategic account plans for all assigned accounts.
- Collaborate with customers to document end-to-end training processes.
- Serve as a liaison with Learning Management System (LMS) teams.
- Update the Client Relationship Management (CRM) system and other systems as needed.
Requirements:
- Bachelor's degree or equivalent work experience.
- Three years or more of work experience in sales, account management, or a similar role.
- Experience working with Challenger selling.
- Experience using CRM software.
- Strong professional communication and presentation skills.
What We Offer:
- $60,000 - $65,000 annual salary.
- Annual company performance bonus.
- Comprehensive benefits package.
- 401k.
- PTO.
- Health & Wellness Days.
- Paid Volunteer Time Off.
- Continuing education and training.
- Hybrid work schedule.
