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Manager of Comprehensive Support Services
2 months ago
North Lawndale Employment Network is a leading workforce development agency dedicated to advancing the economic outcomes of the community's residents through innovative employment initiatives.
We are seeking an experienced and dedicated Manager of Wraparound Support Services to lead and oversee all client support services within our Financial Opportunity Center.
Key Responsibilities- Leadership and Team Management: Provide strong leadership and direction to a team of wraparound support specialists, fostering a culture of collaboration, excellence, and client-centered service delivery.
- Service Delivery and Oversight: Supervise, mentor, and support staff in the implementation of best practices, case management protocols, and program goals.
- Client Support and Assessment: Conduct thorough assessments of client needs, develop individualized service plans, and ensure that services are delivered in a timely and culturally sensitive manner.
- Program Development and Partnerships: Cultivate and maintain strong partnerships with community-based organizations, government agencies, and other stakeholders to expand and enhance support services available to our clients.
- Data-Driven Decision Making: Utilize data-driven insights and client feedback to assess program effectiveness, identify areas for improvement, and drive continuous quality improvement initiatives.
- Bachelor's degree in social work, human services, public administration, or a related field; Master's degree preferred.
- Minimum of 5 years of progressive experience in case management, social services, or workforce development, with demonstrated leadership and supervisory experience.
- Strong understanding of wraparound support services, social determinants of health.
- Comprehensive benefits package includes medical, vision, and dental plans, paid time off, paid holidays, hybrid work schedule, 401K participation, and life insurance.
