Service Desk Manager
2 weeks ago
As a Service Desk Manager at The University of Chicago Medicine, you will play a critical role in ensuring the delivery of exceptional IT support services to our customers. This position requires a strong leader who can manage a team of technical support specialists, prioritize and resolve complex technical issues, and provide excellent customer service.
Key Responsibilities:- Manage a team of technical support specialists to ensure timely and effective resolution of technical issues
- Develop and implement processes and procedures to improve the efficiency and effectiveness of the service desk
- Collaborate with other departments to identify and resolve technical issues that impact business operations
- Provide excellent customer service and support to internal customers
- Develop and maintain relationships with vendors and partners to ensure timely and effective resolution of technical issues
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of experience in a technical support role, with at least 2 years of experience in a leadership role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
- Strong analytical and problem-solving skills
The University of Chicago Medicine is a world-renowned academic medical center that is committed to delivering exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals. As a Service Desk Manager, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service and support to our customers.
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Service Desk Manager
1 week ago
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