Service Desk Manager

2 weeks ago


Chicago, Illinois, United States The University of Chicago Medicine Full time
Job Description:

As a Service Desk Manager at The University of Chicago Medicine, you will play a critical role in ensuring the delivery of exceptional IT support services to our customers. This position requires a strong leader who can manage a team of technical support specialists, prioritize and resolve complex technical issues, and provide excellent customer service.

Key Responsibilities:
  • Manage a team of technical support specialists to ensure timely and effective resolution of technical issues
  • Develop and implement processes and procedures to improve the efficiency and effectiveness of the service desk
  • Collaborate with other departments to identify and resolve technical issues that impact business operations
  • Provide excellent customer service and support to internal customers
  • Develop and maintain relationships with vendors and partners to ensure timely and effective resolution of technical issues
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 5+ years of experience in a technical support role, with at least 2 years of experience in a leadership role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
  • Strong analytical and problem-solving skills
Why Join Us:

The University of Chicago Medicine is a world-renowned academic medical center that is committed to delivering exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals. As a Service Desk Manager, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service and support to our customers.



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