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Showroom Operations Specialist
2 months ago
Company Overview: Ferguson Enterprises stands as North America's premier distributor, offering extensive value-added services across various sectors including residential, commercial, and construction markets. With a vast network of over 34,000 suppliers and more than one million clients, we pride ourselves on delivering localized expertise and comprehensive solutions tailored to meet the diverse needs of our customers.
Position Summary: We are seeking a dedicated Showroom Operations Specialist to enhance our team. This role is pivotal in ensuring an exceptional experience for our clients visiting our showroom.
Working Hours: Monday to Friday from 8:30 AM to 5:00 PM, with a rotating Saturday shift from 10:00 AM to 5:00 PM.
Compensation: Starting pay is $22 per hour, with potential increases based on experience.
Key Responsibilities:
- Welcome visitors to our showroom, understanding their needs and fostering long-term customer relationships.
- Handle incoming phone inquiries with a friendly and professional attitude.
- Effectively communicate our appointment policies to clients.
- Oversee customer sign-ins, manage the appointment schedule, and maintain organized job folders.
- Support the bid follow-up process and prepare informative literature packages.
- Send personalized Thank You cards to clients following their selections.
Qualifications:
- High school diploma or GED equivalent.
- Proven experience in sales and customer service roles.
- Excellent interpersonal skills with the ability to manage multiple priorities and meet deadlines.
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Strong attention to detail and a methodical approach to tasks.
- Analytical mindset with a keen business acumen.
- Exceptional communication and presentation abilities.
Benefits: Ferguson is committed to providing a comprehensive benefits package that includes medical, dental, and vision coverage, retirement savings with company matching, paid leave (including vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, and opportunities for community involvement.
Equal Opportunity Employer: Ferguson Enterprises is an equal opportunity employer and a government contractor, adhering to all applicable regulations regarding discrimination and equal employment.