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Cycling Specialist

2 months ago

Franklin, Indiana, United States Specialized Austin Full time

About Specialized Austin

We are a team of passionate individuals dedicated to pushing the boundaries of innovation and excellence in the cycling industry. Our mission is to inspire riders everywhere and create a diverse and inclusive workforce where every teammate can succeed.

Job Summary

A critical member of our team, the Cycling Specialist will balance a passion for people and excellence in retail. This role is front-line and point-person for our store, working directly with riders to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly.

Key Responsibilities

  • Deliver world-class rider service that ensures ongoing sales and high levels of rider satisfaction
  • Meet and make connections with riders, asking questions and listening to their needs, then giving options and advice on meeting those needs
  • Inspire riders to buy, celebrate the purchase, and create a lasting positive impression of the specialist, Specialized, and the purchase process
  • Deliver transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
  • Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized
  • General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
  • Use company literature/resources and available training to stay current on product features
  • Regular, dependable attendance and punctuality

Requirements

  • Passion for cycling and the Specialized brand
  • A current or former retail employee with 1-3 years of experience preferred
  • Excellent communication with the ability to effectively interact with riders and team members
  • Must be able to work as business dictates which includes weekends
  • Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
  • Able to lift at least 20 lbs. or more and use proper lifting skills

What We Offer

  • Industry-leading Employee Purchase program
  • Long-term loan of a current model-year demo bike
  • Medical, dental, vision, and life insurance
  • Morning/evening rides with team