Patient Access Specialist

2 days ago


Franklin, Virginia, United States Ensemble Health Partners Full time
Job Opportunity:

We are seeking a highly skilled Patient Access Specialist to join our team at Ensemble Health Partners. As a Patient Access Specialist, you will play a critical role in ensuring the smooth operation of our revenue cycle management solutions.

Responsibilities:
  • Perform admitting duties for all patients admitted for services at the hospital, ensuring accurate and timely registration and insurance verification.
  • Utilize an overlay tool to provide excellent customer service and ensure accurate and timely processing of physician orders.
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, providing compassionate and professional interactions with patients and staff.
  • Conduct audits of accounts and assure that all forms are completed accurately and timely to meet audit standards, providing statistical data to Patient Access leadership.
  • Pre-register patient accounts prior to patient visits, collecting demographic, insurance, and other patient information, including point of service collections and past due balances.
  • Explain general consent for treatment forms to patients/guarantors/legal guardians, obtain necessary signatures and witness's name, and distribute patient education documents.
  • Review eligibility responses in insurance verification systems and select the applicable insurance plan code, entering benefit data into the system to support POS collections and billing processes.
Requirements:
  • 1+ years of customer service experience.
  • High School Diploma/GED required.
  • CRCR certification required within 9 months of hire.
What We Offer:
  • A comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family.
  • A culture that values collaboration, growth, and innovation, where associates can do their best work and be their best selves.
  • Professional development opportunities, including certification and tuition reimbursement.
  • Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer and provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.



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