Customer Engagement Host

2 weeks ago


Huntington Beach, California, United States Kei Concepts Full time
Position Overview

Are you passionate about creating memorable experiences for guests? Kei Concepts is looking for enthusiastic individuals to join our team as a Host/Hostess. This role is essential in ensuring that every guest feels welcomed and valued from the moment they arrive.

Key Responsibilities:

  • Warmly greet guests as they arrive and bid them farewell as they leave, ensuring a friendly atmosphere.
  • Guide guests to their designated seating areas, presenting menus and introducing the serving staff.
  • Utilize visual cues to effectively manage seating arrangements based on guest preferences.
  • Communicate current promotions and assist in a seamless transition to the service team.
  • Handle incoming calls with professionalism, providing information and assistance as needed.
  • Monitor guest flow and manage wait times, prioritizing reservations accordingly.
  • Remain attentive to guests' needs throughout their dining experience, ensuring high-quality service.
  • Adhere to sanitation and safety protocols to protect both guests and the establishment.
  • Support dining staff by setting and clearing tables, replenishing beverages, and assisting with other tasks as required.

Qualifications:

  • Flexible availability, including evenings, weekends, and holidays.
  • Strong attention to detail and adherence to sanitation standards.
  • Excellent communication skills, with the ability to articulate greetings and assist guests effectively.
  • A collaborative spirit with a passion for delivering exceptional service.
  • Willingness to learn and adapt in a dynamic environment.
  • Prior experience in customer service or food service is preferred.

Physical Requirements:

  • Ability to reach, bend, and stoop as necessary.
  • Capability to lift items weighing up to 50 pounds.
  • Willingness to stand for extended periods.

Join us at Kei Concepts and be a vital part of our team, contributing to an exceptional dining experience for our guests.



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