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Customer Engagement Coordinator

2 months ago

Huntington Beach, California, United States Teacher Created Materials Full time

Position Overview:

Become a vital member of Teacher Created Materials as a Client Support Specialist within our Sales Operations division during our busy season. In this role, you will be responsible for delivering exceptional customer assistance through various communication channels, including phone, email, and face-to-face interactions. You will also engage in data management, email correspondence, and provide support for diverse sales operations activities.

Key Responsibilities:

  • Conduct data management, respond to inquiries via email, and assist the sales team
  • Handle incoming calls, process customer orders, and welcome visitors
  • Oversee internal communications and occasional order processing
  • Manage front desk duties and mail distribution as required

Qualifications:

  • Highly organized with proficiency in Word, Excel, and online tools
  • Outstanding communication and interpersonal abilities
  • Strong typing and proofreading skills with a keen eye for detail
  • Positive attitude, responsible, and a collaborative team member
  • Effective problem-solving and multitasking capabilities
  • Willingness to work additional hours if needed

Physical Demands:

  • Ability to sit or stand for prolonged periods, lift up to 25 lbs., and perform repetitive hand tasks
  • Occasional walking, standing, and kneeling may be necessary

Work Environment:

Experience a standard office setting with occasional exposure to warehouse conditions and outdoor weather. The workplace may feature moderate noise levels. Teacher Created Materials is committed to being an equal opportunity employer, emphasizing inclusivity and diversity in our workforce.