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Club Lounge Operations Manager

2 months ago

St Marys, Georgia, United States Marriott Full time
Job Summary

We are seeking a highly skilled and experienced Club Lounge Manager to join our team at The Ritz-Carlton. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have an unforgettable experience in our club lounge.

Key Responsibilities
  • Manage the day-to-day operations of the club lounge, including supervising staff and ensuring that all company standards are met.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless service delivery and high-quality guest experiences.
  • Train and develop staff to ensure they have the skills and knowledge needed to provide exceptional service.
  • Monitor and analyze guest feedback and make recommendations for improvement.
Requirements
  • High school diploma or equivalent required; 4 years of experience in hospitality or a related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Ability to work effectively in a team environment.
What We Offer

As a Club Lounge Manager at The Ritz-Carlton, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional guest experiences. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

At Marriott International, we are committed to diversity and inclusion. We believe that our differences are what make us stronger and more successful. We welcome applications from diverse candidates and are an equal opportunity employer.